Dental Customer Support Specialist

Are you an RDA or dental professional ready to transition out of patient-facing care—but not ready to leave the dental field behind? This role is designed for you.Join a team where your clinical knowledge is valued in a new way. Instead of assisting chairside, you’ll use your experience to guide, support, and collaborate with doctors and dental teams—helping deliver the best outcomes from behind the scenes.What You’ll DoServe as atrusted liaison between doctors, dental technicians, and internal teams, ensuring smooth communication and case successSupport dental professionals by recommending the best products and solutions based on each unique caseProvide high-quality customer support, including handling inbound calls, case updates, and product guidanceReview and evaluate cases thoroughly, applying your clinical knowledge to help doctors achieve optimal resultsProactively troubleshoot and problem-solve, offering thoughtful guidance and solutionsMaintain detailed notes and documentation within internal systemsBuild and maintain strong, professional relationships with customers and cross-functional teamsFollow up on cases and requests to ensure satisfaction and successful outcomesParticipate in outbound outreach when additional case support is neededWhy RDAs Love This Role?Step away from chairside work while staying in the dental fieldUse your clinical expertise in a strategic, impactful wayLess physical strain, more consistency in your daily workDevelop new skills in communication, coordination, and case planningBe part of a collaborative, supportive team environmentWhat You BringBackground in dental assisting or dental-related experience (RDA, DA, CDT strongly preferred)At least 3+ years in the dental field or equivalent experience in customer supportStrong communication skills—you’re comfortable speaking with doctors and teamsA detail-oriented, solution-driven mindsetAbility to translate clinical knowledge into clear, helpful guidanceQualificationsHigh school diploma or equivalent requiredBachelor’s degree preferredExperience in a call center or customer support environment is a plus