Head of Dispensary Operations

At Pharmacierge, we are redefining the private pharmacy experience in the UK. Based on Wimpole Street, in the heart of the London Harley Street Medical Area, we work closely with leading private clinicians to deliver a seamless, safe, and highly personalised medication service.Our approach is rooted in clinical excellence, compassion, and innovation. We combine cutting-edge technology with a dedicated team of healthcare professionals to ensure that every patient and prescriber receives the same level of care that we would want for our own families.As we continue to grow, we are looking for a Head of Dispensary Operations to take ownership of the performance, structure, and delivery of the Pharmacierge dispensary.About The RoleThis is a senior operational leadership role at the core of our organisation, with accountability for ensuring that pharmacy workflows run smoothly, staffing and capacity are aligned to demand, and operational issues are resolved decisively before they escalate.You will support the development and growth of our established Team Leads and managers, balancing hands‑on operational oversight with effective delegation and escalation where required.Key Responsibilities Own the day-to-day performance and delivery of the Pharmacierge Dispensary Lead and develop Team Leads to build a strong, accountable leadership layer Ensure workflows run safely, efficiently, and at the required pace Manage capacity, staffing, and operational pressure points Drive performance through clear KPIs, standards, and continuous improvement Partner with Clinical, Compliance, and Supply Chain to deliver safe, seamless patient careWhy join usBe directly responsible for how patient care is delivered day-to-day Lead, coach, and grow a strong operational leadership team Build systems and ways of working that scale with the business Take real ownership in a pharmacy that values quality, pace, and precision Recruitment ProcessIf your application is shortlisted, you will be provided with a full role profile, which will form the basis of the interview process. You will then be invited to self‑schedule a short telephone interview with our Recruitment Coordinator to enable you to ask questions ahead of the formal interviews.RequirementsKey Skills & ExperienceSenior operational experience within a UK Pharmacy Dispensary Strong understanding of UK Pharmacy workflows, governance requirements and production processesProven ability to manage day‑to‑day operational risk and pressureExperience leading managers and frontline operational teamsConfident managing rotas, capacity, and scalePersonal QualitiesCalm, decisive, and reliable under daily operational pressureHighly organised and detail‑focusedPragmatic, solutions‑oriented, and delivery‑drivenStrong sense of accountability and ownershipClear, confident communicator across operational and clinical teamsBenefitsAt Pharmacierge, we're committed to supporting our team with a comprehensive and rewarding benefits package that reflects the value of their contributions:💷 Competitive Salary: starting from £60,000🏥 Private Medical Insurance: Available after a minimum term🌴 28 Days Annual Leave (including Bank Holidays), increasing with tenure (conditions apply) 🎯 Company-Wide Bonus Scheme: Eligible after a minimum term📈 Government-Approved Share Option Scheme: Available after a minimum term🛍️ Employee Discounts Platform: Access to a wide range of retail and lifestyle savings🎉 Pharmacy Social Events: Regular team-building and social activities📚 Access to Training and CPD Opportunities: Ongoing professional development and training support