Junior Software Engineer
clearstory
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Clearstory is hiring a Software Engineer to join our Support Engineering team. This role sits at the intersection of software engineering, customer success, and product development.
As a Junior Software Engineer, you'll help investigate and resolve complex customer issues, improve operational tooling, automate repetitive workflows, and contribute code across our platform. You'll work closely with Customer Success, Product, and Engineering to ensure our users have a reliable and exceptional experience.
This is an excellent opportunity for an early-career engineer who has some professional experience and wants to accelerate their growth. You'll gain exposure to the full Clearstory platform while developing strong technical, product, and customer-facing skills. Whether you're coming from a software engineering role, a support engineering role, or another highly technical customer-facing position, you'll have the opportunity to make an immediate impact while growing as an engineer.
Clearstory is an AI-forward engineering organization. We believe AI is fundamentally changing how software is built, maintained, and supported. AI is not a side project or occasional productivity boost—it is a core part of how we work every day. We expect engineers to embrace AI-assisted development, debugging, investigation, documentation, and automation workflows to maximize their impact.
You'll have access to modern AI tooling, experienced engineering mentors, and opportunities to help shape how AI is leveraged across our engineering organization. We're looking for engineers who are excited about using AI to solve problems faster, learn continuously, and deliver exceptional outcomes for customers.
We operate in a hybrid work model: 3 days per week in the office, with the option to work 2 days per week from home if desired. We value in-person collaboration while supporting flexibility.
As a Junior Software Engineer, You Will
Investigate, troubleshoot, and resolve customer-reported issues across our application and integrations
Work closely with Customer Success, Product, and Engineering teams to diagnose problems and communicate solutions
Debug issues across the full stack, including frontend applications, backend services, databases, and third-party integrations
Build internal tools and automation that improve operational efficiency and reduce support workload
Leverage AI-assisted workflows to accelerate troubleshooting, root cause analysis, development, and documentation
Contribute code fixes and small product enhancements that improve customer experience
Monitor production systems and help identify opportunities to improve reliability and observability
Write clear documentation for troubleshooting, workflows, and technical processes
Learn from senior engineers through code reviews, pairing, and mentorship
Continuously evaluate and adopt new AI-powered tools and techniques that improve engineering effectiveness
Develop a deep understanding of customer workflows and how Clearstory delivers value
About You
We're looking for someone who:
Is naturally curious and enjoys solving technical problems
Is excited about AI and actively uses AI tools to improve productivity, learning, and problem-solving
Likes working directly on real customer issues and seeing the impact of their work
Has strong analytical and troubleshooting skills
Communicates clearly with both technical and non-technical audiences
Takes ownership and follows problems through to resolution
Enjoys learning new technologies and systems
Adapts quickly to new tools, workflows, and ways of working
Thrives in a collaborative, fast-moving environment
Embodies our core values: Be Curious, Customer Obsession, and Keep It Simple
Clearstory is hiring a Software Engineer to join our Support Engineering team. This role sits at the intersection of software engineering, customer success, and product development.
As a Junior Software Engineer, you'll help investigate and resolve complex customer issues, improve operational tooling, automate repetitive workflows, and contribute code across our platform. You'll work closely with Customer Success, Product, and Engineering to ensure our users have a reliable and exceptional experience.
This is an excellent opportunity for an early-career engineer who has some professional experience and wants to accelerate their growth. You'll gain exposure to the full Clearstory platform while developing strong technical, product, and customer-facing skills. Whether you're coming from a software engineering role, a support engineering role, or another highly technical customer-facing position, you'll have the opportunity to make an immediate impact while growing as an engineer.
Clearstory is an AI-forward engineering organization. We believe AI is fundamentally changing how software is built, maintained, and supported. AI is not a side project or occasional productivity boost—it is a core part of how we work every day. We expect engineers to embrace AI-assisted development, debugging, investigation, documentation, and automation workflows to maximize their impact.
You'll have access to modern AI tooling, experienced engineering mentors, and opportunities to help shape how AI is leveraged across our engineering organization. We're looking for engineers who are excited about using AI to solve problems faster, learn continuously, and deliver exceptional outcomes for customers.
We operate in a hybrid work model: 3 days per week in the office, with the option to work 2 days per week from home if desired. We value in-person collaboration while supporting flexibility.
As a Junior Software Engineer, You Will
Investigate, troubleshoot, and resolve customer-reported issues across our application and integrations
Work closely with Customer Success, Product, and Engineering teams to diagnose problems and communicate solutions
Debug issues across the full stack, including frontend applications, backend services, databases, and third-party integrations
Build internal tools and automation that improve operational efficiency and reduce support workload
Leverage AI-assisted workflows to accelerate troubleshooting, root cause analysis, development, and documentation
Contribute code fixes and small product enhancements that improve customer experience
Monitor production systems and help identify opportunities to improve reliability and observability
Write clear documentation for troubleshooting, workflows, and technical processes
Learn from senior engineers through code reviews, pairing, and mentorship
Continuously evaluate and adopt new AI-powered tools and techniques that improve engineering effectiveness
Develop a deep understanding of customer workflows and how Clearstory delivers value
About You
We're looking for someone who:
Is naturally curious and enjoys solving technical problems
Is excited about AI and actively uses AI tools to improve productivity, learning, and problem-solving
Likes working directly on real customer issues and seeing the impact of their work
Has strong analytical and troubleshooting skills
Communicates clearly with both technical and non-technical audiences
Takes ownership and follows problems through to resolution
Enjoys learning new technologies and systems
Adapts quickly to new tools, workflows, and ways of working
Thrives in a collaborative, fast-moving environment
Embodies our core values: Be Curious, Customer Obsession, and Keep It Simple