Software Engineer

Software Engineer | London | GenAI We are partnered with a GenAI platform for enterprise customer experience - one of the fastest growing AI companies in the world. Backed by very large investors and founders from top tier firms across the space. They have built a platform that resolves millions of customer inquiries across chat, email, and voice, in every language, around the clock. Spanning finance, healthcare. hospitality and consumer tech. This isn’t a company still searching for product-market fit; they’re scaling a proven platform into every major industry on earth.The culture is in-office, high-velocity, and unambiguously excellent. If you want to move fast, own your work completely, and build things that reach millions of users, this is the environment for it.The RoleYou’ll join the Engineering department responsible for deploying mission-critical AI agents directly to enterprise customers. This is end-to-end ownership: you’ll take agents from initial implementation through to continuous iteration in production, working directly with customer stakeholders across industries.The problems here are genuinely hard. You’ll be building agents that need to outperform human support in managing complex, high-stakes interactions at scale. That means digging deep into system failures, running evaluations on the latest frontier models, and engineering solutions that are both elegant and robust.What You’ll DoDesign and build AI agents that outperform human agents in managing complex customer interactions and driving retentionIdentify cross-customer trends to inform the evolution of the agent platform and research roadmapExperiment with and evaluate the latest text and voice models, then integrate them at scale with enterprise customersCollaborate directly with customer leaders across finance, healthcare, and hospitality to solve real user problemsOwn your work end-to-end - from architecture decisions through to production deployment and iterationWhat They’re Looking For2+ years of industry software engineering experienceStrong proficiency in Python and TypeScript, including asynchronous programmingHigh comfort level debugging complex system failures across deep technology stacksA mindset of full ownership - you treat production issues as your own and don’t wait to be askedNice to HavePrior experience working with multi-modal modelsCompensation & BenefitsCompetitive base salary + equityMedical, dental, and vision coverageFlexible ‘take what you need’ vacation policyDaily lunches, dinners, and snacks in the office