1st Line Support Engineer

1st Line Support EngineerSouth Manchester – Hybrid (2–3 days onsite)£27,000 + Annual BonusWe’re working with one of the UK’s leading SaaS workforce businesses, who are continuing to invest heavily in their technology and IT teams. They’re looking for a 1st Line Support Engineer to join their support function, acting as the first point of contact for customers using their enterprise software. Their customers include organisations across the NHS, logistics, public safety and retail, meaning you’ll be supporting systems that are genuinely business-critical.This is a great opportunity for someone looking to build a long-term career in IT, with structured training, a supportive team and clear opportunities to progress into other areas of technology.What you’ll be doing:Responding to support tickets, calls and emails from customersLogging, prioritising and tracking incidents through the ticketing systemTroubleshooting issues across Windows 10/11, Office 365, email, VPN and remote desktopSupporting password resets, account access, software installation and connectivity issuesKeeping customers updated and delivering a high level of customer serviceDocumenting solutions and contributing to the team’s knowledge baseEscalating more complex technical issues to the relevant teamsWhat’s in it for you?Base salary of £27,000 + Annual BonusHybrid working – 2–3 days onsite in South ManchesterBuy & sell annual leaveSignificant training and development budgetClear progression opportunities across ITSalary review within your first 12 monthsWith continued growth planned across the business, this is a chance to join an established technology company and develop your technical skills with a clear route to progress your IT career.The client is looking to complete the interview process in the coming weeks – get in touch to find out more.