3D Print Technician

Position OverviewRaise3D Technologies is seeking a skilled and customer-focused 3D Printing Technician to join our Technical Support team in Stafford, Texas.This position is ideal for someone with strong mechanical aptitude, troubleshooting skills, integrity, and a genuine interest in 3D printing. The technician will support customers throughout the product lifecycle by diagnosing technical issues, repairing and maintaining industrial-grade 3D printers, and providing remote and on-site customer training.We offer competitive compensation, comprehensive benefits, hands-on training, and the opportunity to work with advanced additive-manufacturing technology. Compensation may be reviewed following successful completion of the training period based on individual performance and business needs.About Raise3DRaise3D is a global provider of professional and industrial additive-manufacturing solutions. We develop reliable 3D printers, materials, software, and services that help customers improve product development, production, education, and flexible manufacturing.Our customers include entrepreneurs, educational institutions, small and medium-sized businesses, resellers, and global organizations. With teams and operations across the United States, Europe, and Asia, we are committed to technical innovation, product quality, and long-term customer success.Quality and customer satisfaction are central to everything we do.Duties and ResponsibilitiesProvide professional remote and on-site technical support for Raise3D industrial-grade 3D printers.Install, maintain, troubleshoot, and repair 3D printers and related equipment.Troubleshoot printing issues involving different materials, applications, and operating conditions.Maintain accurate service records, customer communications, repair notes, and technical reports in the company’s designated systems.Collaborate with Sales, Operations, Engineering, and other internal teams to resolve customer issues.Required QualificationsBachelor’s degree or higher in engineering or a related technical field.Strong mechanical aptitude and hands-on troubleshooting ability.Strong customer-service skills and a professional, solutions-oriented approach.Excellent verbal and written communication skills.Familiarity with 3D printers and their operation.Ability to diagnose technical problems, identify root causes, and communicate solutions clearly.Ability to manage multiple priorities and work independently with limited supervision.Ability to work effectively in a collaborative team environment.Preferred QualificationsPrevious experience with 3D printing, additive manufacturing, CNC equipment, robotics, electronics, or other technical equipment.Previous technical-support, field-service, equipment-repair, or customer-support experience.Experience with FFF/FDM, and/or SLS 3D-printing technology.Experience reading technical manuals, service documentation, wiring diagrams, or mechanical drawings.Experience using ticketing, CRM, or service-management systems.Job Type: Full-time, On-sitePay: From $20.00 per hourBenefits401(k)401(k) matchingDental insuranceDisability insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offReferral programVision insurance