Academic Advisor

We’re Hiring | Academic Advisor – Bangalore 🚨Are you passionate about student counselling, academic support, and customer success? Join a leading Online Education organization and help students successfully navigate their academic journey. 🎓📍 Location: Bangalore💼 Role: Academic Advisor🧑 💼 Experience: 2–6 Years in Academics / Student Counselling🎓 Qualification: Post-Graduation in Management, Commerce, Journalism, Computer Applications, IT or related streams🔹 Key Responsibilities• Act as the first point of contact for students and address academic & administrative queries.• Coordinate between students and university departments.• Track students’ academic progress, submissions, and course requirements.• Handle Inbound & Outbound calls, emails, and chats.• Support students with semester and subject-related queries.• Ensure timely completion of academic requirements.• Drive student satisfaction, re-registration, and program completion.• Identify and escalate priority issues while ensuring timely resolution.• Maintain MIS, reports, and student records using Excel & PPT.• Work closely with internal teams, faculty, and SMEs.🔹 What We’re Looking For✅ Strong verbal, written & listening communication✅ Student counselling / academic process experience✅ Problem-solving & interpersonal skills✅ Knowledge of CRM / ticketing systems✅ Good Excel & reporting skills✅ Ability to multitask and work under pressure✅ Willingness to work on weekends on a rotational basis