Accommodation Specialist

Job SummaryWe are seeking an experienced Accommodation Operations Specialist with a strong background in hotel, serviced apartment, staff accommodation, or residential property operations. This position will be responsible for setting up and managing a company-leased building used as employee accommodation. The role will oversee the full operation of the building in a hotel-style model, ensuring that residents receive a safe, clean, comfortable, and well-managed living environment.This is a full-time position based in Dubai and requires relocation.

Responsibilities

Action the operational setup of the staff accommodation building before opening.Communicate with vendors and third party entities with the required housing operational needs.Develop and Maintain SOPs, house rules, checklists, reporting systems, and service standards.Manage the full resident journey, including room allocation, check-in, room transfer, and check-out.Maintain accurate resident, room occupancy, key, furniture, and asset records.Arranging Housekeeping Schedule, Cleaning, laundry, and maintenance operations.Conduct regular inspections of rooms, common areas, facilities, and building equipment.Coordinate preventive maintenance and follow up on repair requests to ensure timely resolution.Manage external service providers and contractors, including cleaning, security, pest control, waste management, and maintenance.Handle resident inquiries, complaints, emergencies, and disciplinary matters professionally.Coordinate with HR regarding employee arrivals, departures, room allocation, and accommodation-related concerns.Monitor utilities, supplies, operating expenses, and departmental budgets.Ensure compliance with health, safety, fire prevention, hygiene, and local regulatory requirements.Recruit, train, schedule, and supervise the accommodation operations team.Prepare regular reports on occupancy, incidents, maintenance, resident feedback, expenses, and overall building performance.Develop emergency procedures and ensure the team is prepared to respond to incidents effectively.Continuously improve service quality, resident satisfaction, cost efficiency, and operational standards.

Qualifications

Bachelor’s degree or diploma in Hospitality Management, Hotel Management, Property Management, Business Administration, or a related field.At least 5 years of experience in hotel operations, serviced apartments, staff accommodation, residential buildings, or a similar environment.Previous experience in an Accommodation Manager, Residence Manager, Hotel Operations Manager, Front Office Manager, or Housekeeping Manager role is preferred.Strong understanding of front office, housekeeping, maintenance, security, and facility operations.Experience in setting up a new property or accommodation facility is a strong advantage.Good knowledge of health and safety, fire safety, hygiene, and emergency procedures.Strong leadership, team management, problem-solving, and complaint-handling skills.Ability to work hands-on and respond flexibly to operational issues outside regular working hours.Strong reporting, budgeting, vendor management, and cost-control skills.Proficiency in Microsoft Office and accommodation, hotel, or property management systems.Good command of written and spoken English; additional languages are an advantage.What we offer:Competitive Salary: A salary package that reflects your skills, experience, and contributions to the company.Essential Equipment: Provision of necessary work equipment, including a MacBook and iPhone.Development: Continuous development of hard and soft skills through work and professional training.Inclusive Environment: A professional, dynamic, and inclusive workplace culture that fosters collaboration and innovation.Life experience: Enjoy the new culture, living environment in Dubai.