Account Manager

Contract Type: Full Time- Permanent.Location: ZimbabweJOB OVERVIEWThe Account Manager position is a role managing a portfolio of partner agents. The key deliverable is to build and maintain relationships with our agents to position Study Group as the provider of choice of Higher Education programs. The account manager will be responsible for achieving new student enrolment and profit goals for their portfolio of agents. The role will be measured by a wide range of KPIs including but not limited to; increasing student applicants, market growth & expansion, high value collaboration with the network & partners. This role will also work closely with our university partners for joint activities in local markets, providing market insights for product development.ABOUT THE ROLE​Development & execution of sales account plansPipeline Management – Applicant Generation and ConversionWork alongside product sales and marketing to understand and identify market trends and opportunities for student recruitmentCapable of managing strong partner network, ensuring adherence to SLAs to improve customers' satisfactionRecruit new agents and on board themRepresent Study Group and our brands at exhibition and recruitment eventsIdentify partner growth opportunities and risk profile – active managementProvide high quality product and process training to agentsMonitor competitor activity enabling greater in market competitor awareness and analysisTo be the product subject matter expert in the corresponding country, providing product thought leadership and own assessment of product opportunities (go/no-go)Creation & execution of a Sales Action Plan with the partner university/s and channel teamsAccountable for Brand Enablement activities in the market by delivering product education and training across the sales team, Agent, Academic partners and Digital networkCoordinate university partners’ in-market visits and university-sought market insights;Budget Control including scholarship allocationsGeographical ScopeSouthern & Central AfricaABOUT YOUNecessary Skills:Native country Speaker & Fluent in EnglishCustomer-service orientated and consultative approach to sellingComputer literateComfortable in high pressure environmentsExcellent presentation, communication and interpersonal skillsStrong organisational skills and demonstrated ability to meet deadlines and targetsAbility to work independently and as part of a teamFamiliar to use CRM and data analysis tools like Sales Force, Power BI, etc… to understand the pipeline and business trend, where are area of shortfalls, and where are area of highlightsFamiliar with student recruitment in local marketFamiliar with Agents in local marketAble to communicate effectively and influence agents’ decision making processBe knowledgeable of market demand and trendsDesired Experience:B2B or Channel Sales experience preferredKnowledge of international education systemsExperience with Salesforce.com or other Customer Relationship Management (CRM) tools, e.g. Power BICold calling experience preferredAttributes:Must be sales and result orientedBe driven and possess a strong desire to achieve new heightsPositive attitude and highly motivated with a strong drive to excelStrong positive attitudeSensitivity to cultural and linguistic differencesAdaptability to adjusted working hoursAdaptability to changes in priorities and business needsBe resilient in times of challenges and under pressureResults orientated with the ability to successfully deliver on sales, financial and customer satisfaction outcomesProfessional maturity and enthusiasmABOUT USStudy Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.ORGANISATIONAL COMPLIANCEStudy Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.