Account Manager

Physx Promotions, Inc. is hiring an Account Manager to join our team in Fullerton, CA.We are a branded merchandise company that helps businesses create custom apparel, promotional products, merch stores, displays, kits, and branded product experiences.The Account Manager will be responsible for managing client communication, preparing quotes, recommending products, following up on open opportunities, processing approved orders, and coordinating with vendors and internal team members.This role is not just customer service. We are looking for someone who is organized, detail-oriented, proactive, and comfortable managing multiple client requests and orders at the same time.ResponsibilitiesManage client communication through email, phone, and approved company systemsRespond to client requests in a timely and professional mannerUnderstand client needs, deadlines, budgets, quantities, and product preferencesSource and recommend custom apparel, promotional products, displays, kits, and branded merchandisePrepare accurate quotes and product presentationsFollow up on open quotes and pending client decisionsConvert approved quotes into accurate ordersReview order details before submitting purchase ordersConfirm product details, artwork, quantities, colors, sizes, shipping addresses, deadlines, pricing, and vendor informationCommunicate with vendors regarding inventory, pricing, lead times, decoration options, and order detailsWork with internal teams including design, production, order processing, warehouse, and managementKeep accurate notes and updates in the company CRMEscalate issues early when timelines, inventory, pricing, artwork, or customer expectations may be at riskHelp grow existing accounts through strong service, product recommendations, and consistent follow-upQualificationsExperience in account management, sales support, customer service, or client serviceStrong written and verbal communication skillsHigh attention to detailStrong follow-up habitsAbility to manage multiple clients, quotes, and orders at one timeComfortable speaking with clients and vendors by phone and emailOrganized, reliable, and process-drivenAble to work under deadlines without becoming overwhelmedComfortable using CRM systems, email, spreadsheets, and vendor websitesExperience in custom apparel, promotional products, printing, embroidery, screen printing, or branded merchandise is strongly preferredPreferred ExperiencePromotional products industry experienceCustom apparel or print industry experienceExperience preparing quotesExperience processing orders or purchase ordersExperience working with vendors or suppliersExperience using a CRM systemExperience with Google Workspace, Excel, or similar toolsWhat Success Looks LikeA successful Account Manager at Physx:Responds quickly and professionallySends accurate quotesProvides strong product recommendationsFollows up without being remindedKeeps CRM records updatedProcesses orders accuratelyCommunicates issues earlyBuilds strong client relationshipsHelps clients feel confident and taken care ofProtects the company from avoidable mistakes, missed details, and poor communicationScheduleFull-timeMonday to Friday40 hours per weekIn-person position in Fullerton, CABenefitsFull-time401kHealth InsurancePTOPaid HolidaysSick DaysQuarterly BonusesCommission on business brought to companyPay$20 to $30 per hour, based on experience.Higher starting pay may be considered for candidates with direct promotional products, custom apparel, print, or branded merchandise experience.Job Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceHealth insuranceHealth savings accountLife insurancePaid time offParental leaveReferral programRetirement planVision insurance