Account Manager

We're Hiring: Account Manager - Dammam **Perm position**ROLE OVERVIEWThis role is for a seasoned events professional who has earned the right to sit at the table — not to take orders, but to give counsel.The Account Manager is the agency's commercial guardian on every account they own. They build and protect client relationships with honesty, not flattery. They say no when no is the right answer. They think in margin, not just in deliverables. They are the first person their client calls, and the last one to leave the venue.THE FOUR PILLARS OF THIS ROLEClient partnership Build relationships based on trust, expertise, and honest advice. The client's respect is earned by pushing back intelligently, not by agreeing to everything.Commercial disciplineEvery decision is filtered through a business lens. Proposals are built to be profitable. Scope creep is monetized. No free work leaves the agency.Brief qualityThe AM's brief to internal teams is the foundation of every project. Vague briefs produce bad work. Clear, complete briefs produce great events.Live event commandOn event day, the AM is the client's point of contact and the team's decision-maker. Calm under pressure, fast on decisions, clear on priorities.RESPONSIBILITIESClient Relationship ManagementOwn relationships with senior client stakeholders, including Marketing Directors, Brand Managers and C-suite contacts.Develop a deep understanding of the client’s business, brand, internal dynamics and approval processes.Proactively share ideas, identify risks and bring solutions before issues arise.Build strong, long-term client relationships rather than transactional ones.Manage expectations effectively — never overpromise and consistently aim to overdeliver.Knowing When and How to Say NoConfidently challenge client requests that are outside scope, budget, operationally unrealistic or commercially damaging.Communicate boundaries clearly and professionally while always proposing a viable alternative.Protect the agency’s commercial and operational interests without compromising the client relationship.Commercial Proposal & Financial ManagementDevelop financial and commercial proposals that reflect both the agency’s value and project requirements.Price strategically, considering complexity, exclusivity, client budgets and agency margin targets.Present and defend commercial proposals confidently, clearly articulating the value of the investment.Track budget consumption and project financials throughout delivery.Own financial conversations with clients, including additional scope and budget changes.Ensure invoices are issued on time and payments are followed up proactively.Brief Writing – Internal & CreativeTranslate client requirements into clear, comprehensive written briefs for internal teams.Ensure briefs cover client context, objectives, target audience, key messaging, deliverables, constraints, timelines, budget and measures of success.Ensure no project is kicked off internally without an agreed and complete brief.Provide the PM, creative and production teams with the information needed to execute effectively.Internal LeadershipSet clear expectations, deadlines and quality standards across internal teams.Filter unnecessary client noise and ensure communication between the client and internal teams remains clear and focused.Hold colleagues accountable while avoiding unnecessary micromanagement.Ensure the Project Manager is fully aligned on scope, budget and timeline before execution begins.Support junior team members in understanding the wider commercial context of their work.Live Event Presence & Decision-MakingAct as the senior client relationship owner on-site during live events.Welcome, host and manage relationships with senior client stakeholders.Manage client expectations in real time and make confident decisions when plans change.Support the Project Manager with operational decision-making where required.Ensure the live client experience reflects what was originally proposed and sold.Own client communication when issues arise, remaining calm, transparent and solution-focused.Maintain accountability without passing blame in front of the client.Business Growth & Account DevelopmentTreat every existing client account as an opportunity for sustainable growth.Identify upcoming projects, annual events, new budget cycles and potential opportunities.Proactively bring strategic ideas to clients before formal briefs or competitor pitches begin.Lead or contribute to new business pitches and proposals.Identify and track upsell and cross-sell opportunities.Develop account growth plans and monitor annual account revenue.Set and work towards clear annual revenue and account growth targets.Take ownership of generating new revenue rather than simply managing incoming work.EXPERIENCE & REQUIREMENTS7+ years of account management experience in an international events agencyProven track record managing large-scale events — corporate, brand, and experientialFull financial proposal ownership experience — from brief to invoiceDemonstrated ability to manage senior client relationships independentlyExperience leading internal teams and coordinating multi-workstream projectsLive event on-site management experience — not just office-based deliveryContribution to new business pitches and account growthFluent English — Arabic is a strong plus