Account Manager

We're not in the shipping business; we're in the information business." – Peter Rose, Expeditors Founder.With over 18,000 trained professionals across 350+ locations worldwide, Expeditors delivers logistics solutions built on professionalism, integrity, and a culture of innovation. Join us and become part of a Fortune 500 company with globally unified systems and a strong commitment to excellence.Job DescriptionThe Account Manager is responsible for developing and growing relationships with existing customers while ensuring exceptional service delivery and identifying opportunities for long-term business growth. This role serves as a trusted advisor to customers, building strong partnerships across all levels of the organization and collaborating with internal teams to deliver value-driven logistics solutions.Key ResponsibilitiesBuild and strengthen relationships with assigned customer accounts. Develop a thorough understanding of customers' business objectives, supply chain needs, and growth strategies. Expand relationships beyond the primary point of contact and establish connections across multiple levels of customer organizations. Ensure high levels of customer satisfaction through proactive communication, issue resolution, and ongoing support. Identify, develop, and secure opportunities to grow business within existing accounts. Lead business reviews and present solutions that enhance customer value and operational performance. Collaborate with Operations, Product, and Service teams to deliver seamless customer experiences. Maintain accurate customer information, account plans, and opportunities within CRM systems. Monitor account performance and recommend improvements that enhance efficiency and service quality. Stay informed on Expeditors' products, services, and technology solutions to effectively support customer needs. Serve as the customer's advocate while balancing company objectives and profitability. QualificationsBachelor's degree in Business, Supply Chain, Logistics, or a related field, or equivalent industry experience. Minimum 3 years of experience in logistics, supply chain, account management, or business development. Proven ability to build customer relationships and grow existing accounts. Strong communication, presentation, negotiation, and relationship-building skills. Demonstrated problem-solving and analytical abilities. Ability to collaborate effectively across departments and organizational levels. Proficiency in Microsoft Office applications and CRM systems. Strong organizational, planning, and time-management skills. Professional English and Arabic communication skills, both written and verbal. Additional InformationExpeditors offers excellent benefits:Paid Vacation, Holiday, Sick TimeHealth Plan: MedicalEmployee Stock Purchase PlanTraining and Personnel Development Program