Account Manager

About the Company

GEEKS is the IT partner for growing businesses across the UAE and the wider Middle East. We work with our clients in three ways:Advise — IT advisory that sets the technology directionImplement — IT project delivery that puts it in placeSupport — managed IT services that keep it runningacross infrastructure, cloud, security, productivity and AI/automation — the five areas that decide whether technology moves a growing business forward or holds it back.We are a team of 40+, obsessed with client success, value delivery and real outcomes. We are a Microsoft and Cisco partner, and an Acronis Premier Partner.Our clients are established businesses in a growth phase — the point where technology stops being a background cost and starts setting how fast the business can move. Not startups still finding their feet. Not enterprises with their own IT department. That focus is deliberate, and it is the reason we are good at this.Three tests decide every piece of work we take on: does the client win, does the team win, does the business win. Work that fails any one of them is work we turn down.We are hiring one Account Manager to own a portfolio of client relationships.This is not a support role and it is not a cold-calling role. You keep clients, you grow them, and you carry a number for both.What Will you Own:Five areas, for every client in your portfolio.Client Relationship Ownership. You are the client's owner at GEEKS, not a coordinator passing messages between them and the technical team. You understand their business, their priorities and where they are heading — not just their open tickets. You are the person they call first.Commercial Growth Ownership. You identify genuine business and technology needs, recommend the right solution across advisory, projects and managed services, and drive it through to closure. Your accounts are worth more at the end of the year than at the start — built on real need, never on pressure. Referrals and introductions from clients who trust you are part of this.IT Roadmap & Strategic Advisory. Every client has one documented roadmap across the five technology areas, aligned to their business goals and priorities. You build it, you drive the agreed actions, and you evidence progress and value in structured quarterly business reviews.Client Retention & Account Health. You check the health of every account every month, rate it honestly, raise risk early rather than late, and own a written recovery plan until confidence is restored.Account Governance & Commercial Management. Contracts, renewals, revisions, procurement and invoicing across your accounts stay accurate and current, and every open commitment is followed through to confirmed closure. This is for you If:You have managed B2B client accounts with real commercial ownership — not just service coordinationYou have worked with established, growing companies — where you deal with the owner or the decision maker directly, rather than a procurement committeeYou would rather grow ten existing clients properly than cold-call a hundred strangersYou build relationships on value, not on being agreeable. Clients trust you because you make their business better — and because you will tell them what they do not want to hearWhen something has genuinely gone wrong, you are the one who takes the call. You stay calm, establish the facts, own it without over-promising, and drive it to resolutionYou can sit in a review with a business owner and talk about their business, not our ticket volumesYou follow things through to closure without being chased.This is not for you If:You want the title without a number attached to itYou think account management means forwarding emails between the client and the technical teamYou go quiet when a client is unhappy, or you smooth things over instead of resolving themYour experience is enterprise accounts run through procurement portals and annual tendersYou need to be told which accounts to call this weekYou are looking for a stepping stone into a technical role Non-negotiablesIn Dubai now, on a visit visa, able to join immediatelyExperience managing B2B accounts with commercial responsibilityAccount management experience in an IT services or managed services business is strongly preferredFluent, professional written and spoken English