Account Manager

Account Manager (Customer Success & Growth)Location: Dubai (JLT6 days OnsiteRole ObjectiveOwn the usage, health, relationship and growth of existing Tagway customers.This is not a traditional sales role. The AM acts as the customer's trusted point of contact, ensuring continuous product adoption and building long-term relationships that lead to recurring and expansion revenue.Usage → Value → Trust → Revenue GrowthKey ResponsibilitiesDrive customer usage and adoption, with particular focus on regular and accurate stock checks.Own the overall customer relationship and ensure a high level of service.Understand customer operations, stakeholders and future business plans.Identify declining usage/customer-health risks and coordinate internally for resolution.Manage approximately 60 accounts through structured CRM, Cycle Tasks, Account Reviews and visits.Grow revenue through tags, AMC, licenses, additional stores and other Tagway solutions.Generate references and introductions from satisfied customers.Key KPIs1. Customer Usage & Stock-Check Health2. Customer Health & Retention3. Revenue Growth per Account4. Customer Engagement & ReferencesIdeal Candidate3–6 years in B2B Customer Success / Account Management / Client Services.Strong ownership and service mindset.Excellent relationship and stakeholder-management skills.Highly structured with strong CRM and follow-up discipline.Commercially curious without being transactional.SaaS, ERP, POS, Retail Tech or B2B technology experience