Account Manager
Brightpath Associates LLC · Mechanicsburg, PA
Apply & track with Apply EdgeThis role serves as the primary client contact, develops strategic relationships, identifies growth opportunities, and coordinates with internal teams to deliver tailored solutions.ResponsibilitiesServe as the primary point of contact for assigned clients and build long-term relationships.Understand client goals, challenges, and service requirements and provide proactive recommendations.Monitor customer satisfaction, address concerns, and coordinate timely resolutions.Review and approve client and partner event summaries and invoices for accuracy and contractual compliance.Ensure billing is completed within established schedules and contribution margins meet required thresholds.Identify upselling and cross-selling opportunities to increase account revenue and wallet share.Develop strategic account plans and collaborate with Sales on customized proposals.Oversee client projects to ensure delivery is on time, within scope, and within budget.Coordinate with Operations, Marketing, Customer Support, and other internal teams to ensure seamless service delivery.Communicate project progress, milestones, and changes to clients.Share client feedback and insights to support service improvements.Mentor junior account management team members and contribute to broader business initiatives.Ideal Candidates3–5 years of experience in account management, client services, or sales, preferably within the service industry.Bachelor’s degree in Business, Marketing, or a related field preferred.Excellent communication, relationship-building, and interpersonal skills.Strong organizational and project-management abilities with experience managing multiple accounts.Proven ability to achieve sales, revenue, and retention objectives.Customer-focused and results-oriented approach.Proficiency with CRM systems, data analysis tools, and Microsoft Office Suite