Account Manager

We’re looking for a highly organised and customer-focused Account Manager to take ownership of client projects and ensure everything runs smoothly from order through to completion.This is a hands-on coordination role where you’ll work closely with customers, suppliers, internal teams, and outside sales representatives. You’ll be responsible for keeping projects moving, managing expectations, resolving issues, and making sure customers receive a consistently high level of service.The position is based in Chicago’s western suburbs and operates on a hybrid basis, with four days per week in the office and one day working remotely. Candidates should therefore be based within a reasonable commuting distance of the area.The RoleYou’ll act as a key point of contact for customers once an order has been placed, helping coordinate all of the moving parts required to deliver successfully.Key responsibilities include:Manage multiple customer accounts and active projects at different stagesCoordinate with customers, vendors, outside sales representatives, and internal teamsTrack orders, timelines, specifications, materials, and key deliverablesKeep customers updated throughout the processIdentify potential delays or issues and work proactively to resolve themEnsure information is accurate and projects remain organisedBalance customer requirements with operational and supplier considerationsTake ownership of customer requirements from order through to completionBuild strong, long-term relationships through reliable communication and serviceWhat We’re Looking ForWe’re looking for someone who is organised, detail-focused, and comfortable managing several priorities at once.You should be:Highly organised with strong attention to detailConfident managing multiple customer accounts and ongoing projectsA strong communicator with excellent customer service skillsComfortable working with suppliers, sales teams, and internal departmentsProactive and able to identify problems before they escalateA strong problem solver who can remain calm under pressureAccountable and comfortable taking ownership of customer requirementsExperienced within manufacturing, industrial, packaging, distribution, or a related environmentAble to commute to the office in Chicago’s western suburbs four days per weekPrevious experience within account management, customer service, project coordination, manufacturing, packaging, or supply chain would be beneficial.The OpportunityThis is a strong opportunity for someone who enjoys being the central point of contact for customers and coordinating complex orders behind the scenes.You’ll join an established team where communication, execution, customer service, and long-term relationships are at the centre of the role.Salary: $70,000–$80,000Working Pattern: Four days in the office, one day remote

Location: Chicago western suburbs

Benefits

401(k), health benefits, and additional company benefits