Account Manager

CARMA is a globally-trusted media intelligence leader with decades of experience helping PR and communications professionals monitor what matters, measure what's meaningful, and demonstrate the value of their work. We combine cutting-edge technology, including AI-enabled media monitoring across print, online, broadcast, and social channels in 100+ languages, with deep human expertise to deliver actionable insights that inform strategy and drive business-critical decisions. With a diverse global team supporting thousands of organisations worldwide, CARMA empowers partners to turn complex media data into clarity and context, elevate the impact of earned media, and deepen understanding of stakeholder influence across markets.Role OverviewWe're looking for a skilled and motivated Account Manager to join CARMA's Client Success team in Saudi Arabia.In this role, you'll be responsible for managing client relationships, ensuring smooth service delivery, understanding client needs, and identifying opportunities for account growth. You'll also collaborate with internal teams to deliver high-quality solutions and maintain client satisfaction.The ideal candidate has 3-4 years of experience in Account Management or Client Servicing, strong communication and presentation skills, and proficiency in both Arabic and English. Experience in Media Intelligence, PR, or Communications is a plus.This opportunity is open to Saudi nationals as part of our Saudization initiatives.Role & ResponsibilitiesBuild and maintain strong, long-term relationships with clients, ensuring high levels of satisfaction and retentionManage a portfolio of client accounts, ensuring smooth service delivery and timely completion of deliverablesUnderstand client business needs and recommend suitable solutions to maximize valueIdentify upselling and business growth opportunities within existing accountsOversee client onboarding, account activations, and platform trainingManage client contracts, account profitability, and service commitmentsPrepare and deliver regular performance reports, client presentations, and quarterly business reviewsConduct regular client health checks to monitor satisfaction, address concerns, and identify areas for improvementCollaborate with internal teams across CARMA's regional offices to coordinate projects and meet client expectationsProactively resolve client issues and maintain strong, trusted partnershipsProvide regular account updates and progress reports to clients and internal managementEnsure compliance with CARMA's policies, procedures, and service quality standardsRequirementsBachelor's degree in Business Administration, Communications, Marketing, or a related field3-4 years of experience in Account Management, Client Servicing, or a similar client-facing rolePrevious experience in Media Intelligence, PR, or Communications is a plusExcellent command of English, written and spokenStrong communication, presentation, and interpersonal skillsProven ability to build and maintain client relationshipsStrong organizational and multitasking skills, with the ability to manage multiple accounts and deadlinesGood analytical, problem-solving, and negotiation skillsA proactive, client-focused mindset with the ability to work independently and collaborativelySaudi nationality, in line with the role's Saudization requirements