Account Manager Hajj & Umrah

A leading transport and mobility services provider is seeking an experienced Account Manager – Hajj & Umrah to drive commercial growth and manage end-to-end pilgrimage transport operations. The role combines sales leadership, account management, and operational coordination to ensure high-quality, profitable, and compliant service delivery during peak seasonal operations.Key Responsibilities Lead Hajj & Umrah sales pipeline development, preparing quotations, negotiating within approved guidelines, and converting opportunities into confirmed business. Manage key client accounts and group movements across airport transfers, intercity transport, holy sites operations, buses, and limousine services. Translate client requirements into executable transport plans including schedules, vehicle allocation, manifests, and service follow-up. Coordinate closely with operations, dispatch, fleet, finance, and shared service interfaces to ensure seamless execution, documentation accuracy, billing support, and trip closure. Ensure compliance with company standards, and KSA Hajj & Umrah operational regulations. Supervise and coach account executives/coordinators, ensuring quality standards, workload distribution, and operational discipline. Support seasonal demand planning, capacity forecasting, contingency arrangements, and escalation management during peak periods. Analyze lost business, client feedback, service performance, and market trends to drive continuous improvement. Manage reporting on pipeline, revenue, margin performance, bookings, service delivery, and operational KPIs, escalating risks when required. Support VIP movements, emergency planning, special pilgrim operations, and additional management assignments. Requirements Bachelor’s degree in Business, Marketing, Logistics, Transport Management, Tourism, or related field (Diploma with strong experience considered). 6–8 years of relevant experience in KSA transport or Hajj & Umrah operations, including sales/account management and field coordination. Strong understanding of pilgrimage transport workflows, quotation cycles, manifests, fleet/dispatch operations, and route planning across Makkah, Madinah, Jeddah, and airports. Experience with CRM/ERP systems and MS Office tools. Strong leadership, negotiation, stakeholder management, and decision-making skills under pressure. Fluent Arabic and strong English communication skills, with high cultural sensitivity and ability to work during peak seasons.