Account Manager – HOU Hajj & Umrah

A leading integrated pilgrimage services provider is seeking an experienced Account Manager – Hajj & Umrah to drive commercial growth and manage end-to-end client relationships within the Hajj & Umrah sector. The role focuses on developing strong agent partnerships, delivering seamless pilgrimage solutions, and ensuring high-quality execution across transport, hospitality, VIP, and related services.Key Responsibilities Develop and manage Hajj & Umrah sales portfolio through local and international agents, handling inquiries, quotations, and business conversion within approved commercial guidelines. Coordinate end-to-end client requirements across transport, accommodation interfaces, ground services, VIP arrangements, and pilgrimage support services. Ensure seamless service delivery, strong commercial control, and high customer satisfaction in line with organizational standards and KSA regulations. Manage account files, service schedules, rooming lists, amendments, confirmations, and full trip closure documentation. Lead and support account coordinators to ensure timely response, pipeline management, and service execution. Coordinate with internal departments and related service entities to deliver integrated pilgrimage solutions. Support seasonal planning, package profitability analysis, service improvements, and issue resolution with stakeholders. Prepare regular reports covering sales performance, conversion rates, revenue, margins, forecasts, and service delivery status. Escalate operational, contractual, compliance, or capacity risks when required. Support VIP groups, special pilgrim movements, peak-season operations, and emergency coordination. Requirements Bachelor’s degree in Business, Sales, Tourism, Hospitality, Logistics, or related field (Diploma with strong experience may be considered). 6–8 years of relevant experience in Hajj & Umrah, tourism, or destination management services in Saudi Arabia. Strong knowledge of pilgrimage operations, agent management, quotations, package building, transport & hospitality coordination, and VIP handling. Experience with CRM/ERP systems and MS Office. Strong leadership, negotiation, analytical, and coordination skills. Fluent in Arabic and strong English communication. Ability to work under pressure during peak seasons and extended operational hours when required.