Account Operations Coordinator / Project Coordinator – EMEA

Account Operations Coordinator / Project Coordinator – EMEARole OverviewWe are looking for an organised and proactive Account & Operations Coordinator to provide junior-level coordination and administrative support to the Account Director and outsourced teams across the EMEA region.This role will focus on keeping projects, operational activities and administrative requirements organised and on track. Responsibilities will include maintaining up-to-date documents, monitoring deadlines and timelines, coordinating follow-ups, managing tickets, and supporting processes such as visa arrangements and expense reimbursements.The ideal candidate will be detail-oriented, reliable and responsive, with strong organisational skills and the ability to manage multiple tasks and follow-ups across different stakeholders.Key Responsibilities· Coordinate day-to-day communication and follow-ups with outsourced teams and partners across the EMEA region.· Monitor project timelines, deliverables, and service levels to ensure smooth execution.· Maintain accurate records of client requests, operational updates, and project status reports.· Support the Account Management team in handling client requirements and resolving operational issues.· Liaise with internal departments and external stakeholders to ensure timely completion of tasks.· Track performance metrics and prepare regular reports for management review.· Ensure compliance with company processes, quality standards, and client requirements.· Assist in planning, scheduling, and execution of outsourced projects and campaigns.· Identify process improvement opportunities to enhance operational efficiency.· Provide administrative and coordination support to the Account and Operations teams as required.· Provide day-to-day coordination and administrative support to the Account Director.· Maintain up-to-date project documents, trackers, contact lists and other operational records.· Track and manage operational tickets, requests and issues through to completion.· Follow up with relevant stakeholders on pending actions, approvals, documents and deliverables.· Assist with scheduling meetings, recording action points and circulating follow-up notes where required.· Support visa and travel-related coordination, including tracking documentation, applications and deadlines.· Assist with expense and reimbursement processes by collecting supporting documents, monitoring submissions and following up on outstanding items.· Identify potential delays, missing information or administrative issues and escalate them to the Account Director where appropriate.Candidate Profile· Bachelor’s degree in Business Administration, Operations, Project Management or a related field.· Approximately 1–3 years of experience in coordination, administration, operations, project support or a similar role.· Experience supporting account teams, project managers, operations teams or senior stakeholders would be an advantage.· Strong organisational skills and the ability to manage multiple deadlines, documents and follow-ups.· Excellent attention to detail and a methodical approach to maintaining records and trackers.· Good written and verbal communication skills.· Reliable, responsive and comfortable working with different internal teams, outsourced teams and external partners.· Ability to follow processes, manage routine administrative tasks and ensure actions are completed on time.· Proficiency in Microsoft Office, particularly Excel, PowerPoint and Outlook.· Experience using ticketing systems, project management tools, shared trackers or document management platforms would be an advantage.· Previous experience supporting visa, travel, expense or reimbursement processes would be beneficial.