Accounts & Ecommerce Experience

Company Description D K V International General Trading LLC has been delivering top-tier IT products and solutions across the UAE since 1991. Based in Dubai, the company offers a broad portfolio of wholesale hardware, software, and gaming products to businesses and individual customers. With a strong emphasis on cutting-edge technology, DKV has established itself as a leading IT solutions provider in the region. The organization is committed to driving innovation and enhancing the technological landscape by offering reliable, scalable, and modern IT offerings. Applicants can expect to join a stable, growth-focused company with a long-standing presence in the market.Role Description The Accounts & Ecommerce Experience role is a full-time, on-site position based in Dubai, United Arab Emirates. Day-to-day responsibilities include managing customer accounts, monitoring ecommerce transactions, and ensuring accurate recording of sales, invoices, and payments. The role involves coordinating with finance to reconcile accounts, generating reports, and supporting budgeting and forecasting activities. The position also includes handling customer inquiries, maintaining high service standards across online channels, and collaborating with internal teams to optimize ecommerce processes and user experience. The role requires regular analysis of ecommerce performance metrics to identify trends, improve efficiency, and support business growth.Qualifications Candidates should possess strong Analytical Skills to interpret financial data, ecommerce metrics, and account performance.Candidates should possess effective Communication skills to interact with customers, internal teams, and external partners.Candidates should possess foundational Finance skills to support account reconciliation, invoicing, and basic financial reporting.Candidates should possess Customer Service skills to manage inquiries, resolve issues, and maintain positive relationships across ecommerce platforms.Candidates should possess Account Management skills to oversee client accounts, maintain accurate records, and support long-term business relationships.Relevant experience in ecommerce operations, online marketplaces, or retail trading is beneficial.Proficiency in MS Office (especially Excel) and familiarity with accounting or ERP software is preferred.Diploma or bachelor’s degree in Business, Finance, Accounting, or a related field is advantageous.Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.