Accounts Receivable & Collections Specialist - EST Hrs (Remote)

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency - we operate as a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.We are looking for an experienced Accounts Receivable & Collections Specialist who is confident managing customer accounts while building strong professional relationships.This role is much more than collections. You will take ownership of the full Accounts Receivable process, working closely with customers to resolve outstanding balances, process payments, maintain accurate records and provide regular reporting.The ideal candidate is highly organised, an excellent communicator and able to balance professionalism with empathy when dealing with customers.PLEASE NOTE:Working Hours: Monday - Friday, 2:00 PM - 11:00 PM South African time (subject to daylight saving time). Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA)Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be consideredPower Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be consideredWork Environment: Fully remoteKey Responsibilities:Manage a portfolio of customer accountsFollow up on outstanding invoices via phone and emailBuild strong relationships with customers while resolving overdue accountsProcess cash applications accurately within the ERP systemMaintain accurate customer account recordsInvestigate and resolve payment queriesPrepare Accounts Receivable ageing reportsProvide regular reporting to managementWork closely with internal departments to resolve account discrepanciesMaintain excellent customer service throughout the collections processMinimum Requirements:Minimum 3 years' experience in an Accounts Receivable roleProven collections experienceExperience managing the full Accounts Receivable functionConfident making outbound collection callsExcellent written and verbal English communication skillsStrong customer service and relationship-building abilitiesExperience working with ERP systemsHigh level of accuracy and attention to detailStrong organisational and time management skillsProficient in Microsoft Excel and Microsoft OfficeThe Ideal Candidate:Professional and confident communicatorStrong emotional intelligenceAble to build rapport with customersCalm under pressureAssertive without being confrontationalExcellent follow-up skillsAble to manage multiple customer accounts simultaneouslySelf-motivated and highly organisedIf you are not contacted within 14 working days, please consider your application unsuccessful.