Accounts Receivable Specialist - Call Center

Accounts Receivable Specialist – Call CenterThis role is responsible for contacting customers by phone to secure payment commitments, resolve payment-related concerns, and maintain accurate records of customer interactions. The A/R Specialist will work in a fast-paced, metric-driven environment and is expected to achieve defined performance targets while delivering professional customer service.

Responsibilities

Make a high volume of outbound calls to customers regarding outstanding balances and payment commitmentsRequest payment directly and negotiate payment arrangements within established company guidelinesUse active-listening and problem-solving skills to understand customer concerns, clarify payment-related issues, and determine appropriate next stepsInvestigate payment details, account information, and customer inquiries using ERP and CRM systemsDocument customer interactions, payment commitments, follow-up actions, and relevant account details accurately and thoroughlyComplete timely follow-up on payment arrangements, customer commitments, and unresolved issuesEscalate complex customer concerns, disputed information, or issues outside established guidelines to the appropriate internal contactMaintain a professional, confident, respectful, and solution-oriented approach during all customer interactionsProtect customer and company information by following established procedures, confidentiality requirements, and applicable policiesExperience and Skills:Previous experience working in a fast-paced, metric-driven call-center strong preferred Experience in high-volume accounts receivable collections, telesales or a comparable outbound-calling roleStrong active-listening, problem-solving, negotiation, and customer-service skillsHigh energy, resilience, and the ability to remain professional under pressureMotivated by achieving individual and team targetsOpen to coaching, feedback, and continuous improvementAble to adapt to changing processes, priorities and systems as neededStrong organizational skills, including attention to detail and accurate notetakingLearn more about us and our mission! Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.Daniels Health conducts background checks and drug testing as part of the post‑offer hiring process.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.