Accounts Receivable Specialist

We are looking for an Accounts Receivable Specialist who is a natural collaborator. Someone who builds trust with customers, works easily across the company's Finance, Sales, and Customer Success teams, and takes genuine satisfaction in owning the full cash-in cycle from invoice through resolution. This role is the company's first line of customer contact on the phones for AR matters, from payment questions to collections conversations, so strong verbal communication is essential. This person will be the primary operator of the company's cash-in cycle including cash application, aging management, collections outreach, and professional customer communication. They will report directly to the Accounting Manager in Pullman and partner closely with the broader Finance team.Core Responsibilities:Cash Application and Payment ProcessingPost all daily cash receipts within 24 hours of receipt, including bank transfers, ACH, wire payments, check deposits, and Stripe activityAttach remittance documentation to every posted payment in NetSuiteReconcile Stripe payment activity daily and resolve subscription payment failures with customersInvestigate and resolve unapplied cash, misapplied payments, and short-pay situationsMaintain the AR Suspense account with documented notes on unresolved itemsAging Management and CollectionsOwn the full accounts receivable aging report across all customer segmentsExecute a documented collections outreach cadence on every account in the 30+ day past-due bucket (phone, email, documented NetSuite notes)Escalate accounts in the 60+ day bucket for suspension and cancellation workflow in coordination with the company's Subscription teamDrive outreach escalation through first contact, second contact, and third contact as neededCustomer CommunicationServe as the primary AR point of contact for customers with payment questions, disputes, credit memo requests, and reconciliation needsCorrespond with external third-party collections agencies on referred accountsDocument all customer interactions in NetSuite so any team member can reconstruct account status from the system of recordEscalate high-risk balances to the Accounting Manager with a documented recommendationReporting and MetricsPrepare the weekly AR aging summary for the Accounting ManagerTrack and report Days Sales Outstanding (DSO), Collections Effectiveness Index (CEI), and over-60-day balance concentrationSurface recurring payment issues and process improvement opportunitiesRequirementsRequired Qualifications:4+ years of accounts receivable experience in a corporate or SaaS environmentStrong accounting background, with a solid understanding of accounts receivable processes, cash application, and financial reconciliationExperience working US business hours for a US-based clientStrong written and verbal English communication skills with the professionalism and diplomacy to represent the company in customer-facing collections conversationsHigh attention to detail and demonstrated accuracy in cash application and financial record-keepingAbility to manage a large customer portfolio and prioritize a high-volume queue against defined performance targets

Preferred Qualifications

Direct experience with NetSuite, Stripe, and SalesforceFamiliarity with Dialpad or a comparable cloud phone systemConversational Spanish in addition to strong EnglishDemonstrated ownership of the AR function at a growth-stage or SaaS companyExperience managing a book of 500 or more active customer accountsPrior responsibility for presenting monthly aging review to Finance leadershipPrior experience in a SaaS or subscription billing environmentAssociate degree or higher in Accounting, Finance, Business, or related fieldPreferred Systems Fluency:NetSuite (ERP) — cash application, customer records, journal entries, account reconciliationStripe — subscription billing, failed payment handling, lock and unlock workflow coordinationSalesforce — customer account review, activity history, account notesMicrosoft Excel — advanced (pivot tables, VLOOKUP/XLOOKUP, data cleanup, reconciliation)Google Workspace — email, Chat, Docs, SheetsKey Competencies:Collaborative by nature. Someone the AR team, Sales, and Customer Success genuinely enjoy coordinating with, because the work moves faster when people like talking to youFinds a kind way to be direct. Pushes for payment without burning the relationshipTakes genuine satisfaction in a clean aging report. Treats recurring issues with curiosityResilient and steady under repeated pushback. Does not take rejection personallyCommunication is professional and warm, even in difficult conversationsDocumentation is a reflex, not an afterthoughtBenefitsFree lunch meal, fruits, snacks, and drinks (if you are in an onsite shift)Onsite gym with a free professional instructorWeekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHPWeekly engagement activities with prizes that are up to 3,000 PHPFree upskilling academy to improve your performance and skillsetState-of-the-art facilities from toilets to your workstationAmenities such as sleeping quarters, game area, chat room, shower room