Accounts Receivable Specialist

The Global Financial & Business Solutions (GFBS) AR Analyst supports Accounts Receivable for Kelly’s customers in North America (US, Canada, and Puerto Rico). This position includes performing work instructions specific to the department within the GFBS organization to ensure accuracy and timeliness of service and product delivery. The position requires the ability to work independently with people of multiple grade levels throughout Kelly as well as external customers to ensure that specific job requirements are met or exceeded. The position requires the ability to research in-depth business processes and customer issues with the objective of reaching resolutions that meet or exceed objectives with a positive financial impact to the company without negatively impacting customers. Persons in this position will be expected to recommend changes to management of existing processes where efficiencies can be gained without negatively impacting customersEfficiently manage a complex and high-volume receivable portfolio with a goal to reduce past due dollars. Regularly analyze data, analyze business processes, analyze customer issues, reconcile accounts, monitor, audit, and accurately assess AR concerns/risk to limit bad debt, reduce past due dollars, and reduce DSO. For some customer accounts, may also include processing and auditing customer billing within the required deadlinesCommunicate directly with internal and external customers to resolve AR issues. This may include facilitating meetings with appropriate members/levels of the organization. This includes purposefully pursuing collection of past due balances while maintaining positive customer relationshipsInitiate and process necessary correspondence for optimal collection of accounts, which may include escalating concerns to the next level pursuant to Aging Administration Work Instructions for escalationAssist with special projects, as defined by management. Identify and implement efficiencies within the department where possible.Maintain account instructions by documenting all processes and procedures

Requirements

Associates or Bachelor’s Degree, or equivalent work experience3+ years in Accounting, Business, Finance, Accounts Receivable, Billing or Payroll. Experience with high volume, high dollar collections preferred