Accounts Receivable Specialist - Vietnamese & English Speaker

Job overview:  Candidates with 3rd Party Commercial Collection experience.  This is a full-time work from home position  Must be fluent in local language & English  Must have computer & good internet connection. Required experience:The Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency.  Reviewing open accounts for collection efforts.  Making outbound collection calls in a professional manner while keeping and improving customer relations.  Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.  Collect customer payments in accordance with payment due dates.  Identify issues attributing to account delinquency and discuss them with management.  Review and monitor assigned accounts and all applicable collection reports.  Provide timely follow-up on payment arrangements.  Mail correspondence to customers to encourage payment of delinquent accounts.  Track daily metrics and performance to attain required goals  Demonstrate behaviours reflecting our policies  Maintain a positive customer relationship Our ideal candidate will possess the following:Excellent verbal and written communication skills  Active listener, assertive without being abusive  Proficiency in MS Word and Excel  Ability to build rapport, ask questions, listen and redirect the conversations  Ability to overcome objections, analyze responses and negotiate resolutions  Work independently and as part of a team to achieve required metrics and standards  Solid time management skills, Independent thinker  Knowledge in customer service, accounts receivable, invoicing, collections and/or finance  Ability to adapt to new business opportunities, challenges and client demands  Excellent verbal and written communication skills Benefits offered:  100% Work from Home setup.. no commute required.  Full training & support  Basic medical insurance.  Annual Leave and Medical Leave  Good Fixed Salary + Variable Commissions