Acquiring Operations Senior Manager

ResponsibilitiesAcquiring Operations- Lead day-to-day operational oversight of the acquiring business.- Identify and implement opportunities to improve operational efficiency, controls, and service delivery.- Develop and maintain operational processes across onboarding, transaction processing, settlement, disputes, and merchant servicing.- Drive continuous improvement initiatives across the merchant lifecycle.Risk, Governance & Compliance- Establish and maintain effective governance and risk management practices across the acquiring business.- Ensure compliance with card scheme rules, regulatory requirements, and industry standards.- Coordinate internal stakeholders to manage risk, compliance, fraud, and operational resilience initiatives.- Monitor and track remediation of identified operational and compliance gaps.Merchant Portfolio Management- Support ongoing management of merchant and partner portfolios.- Enhance merchant onboarding, monitoring, and segmentation capabilities.- Identify portfolio risks and opportunities through data-driven analysis.- Implement frameworks to improve merchant performance, oversight, and profitability.Performance & Analytics- Develop reporting and management dashboards to improve visibility into portfolio performance.- Monitor key operational, risk, and commercial metrics.- Perform analysis to identify trends, risks, and opportunities for optimization.- Support strategic decision-making through insights and recommendations.Program & Stakeholder Management- Coordinate cross-functional initiatives involving Operations, Product, Risk, Compliance, Finance, Technology, and Commercial teams.- Drive execution of critical business priorities and transformation initiatives.- Prepare executive updates and communicate progress to senior stakeholders.- Manage project dependencies, risks, and implementation timelines.ityQualifications- 5-8+ years of experience in merchant acquiring, payments, banking, fintech, card schemes, or payment operations.- Strong understanding of acquiring operations, merchant processing, settlement, disputes, fraud, and scheme compliance.- Experience managing cross-functional projects and stakeholders.- Strong analytical and problem-solving skills.- Excellent communication and stakeholder management capabilities.Preferred Experience- Experience working with Visa, Mastercard, acquiring banks, payment facilitators (PayFacs), payment service providers, or merchant aggregators