Adjudicator

📍 Home-based | Quarterly attendance in Hemel Hempstead🏢 TDS Group🕒 Full-timeAre you an experienced Adjudicator who thrives on fairness, impartiality and making a real difference?At TDS Group, we're looking for an experienced Adjudicator to join our growing Resolution team. This is an exciting opportunity to play a key role in delivering high-quality alternative dispute resolution (ADR) services, helping landlords, tenants and agents reach fair and reasoned outcomes.As a trusted and independent decision-maker, you'll manage a varied caseload, analyse complex evidence, and produce clear, well-reasoned decisions. You'll also contribute to mediation and conciliation activities, helping parties resolve disputes efficiently and effectively.About UsEstablished in 2003, TDS Group operates tenancy deposit schemes across the UK and provides free dispute resolution services for tenancy deposit disputes. We are a collaborative, forward-thinking organisation with colleagues and customers at the heart of everything we do. As we continue to grow and expand our ADR services, we're looking for talented individuals who share our commitment to fairness, customer excellence and making a difference.What You'll Be DoingAdjudicating disputes independently across a range of ADR schemesReviewing and analysing large volumes of evidence and documentationProducing high-quality, impartial decisions within agreed timelinesConducting mediation and conciliation activities to support early dispute resolutionContributing to the development and continuous improvement of ADR servicesCollaborating with colleagues to ensure consistency, quality and customer satisfactionRepresenting TDS at industry events, training sessions and stakeholder engagements as requiredWhat We're Looking ForWe're keen to hear from professionals who can demonstrate:An honours degree or relevant professional qualificationAt least 3 to 4 years' experience in an adjudication, complaints, dispute resolution or regulatory environmentStrong analytical and decision-making skillsExcellent written communication skills and attention to detailThe ability to manage a busy caseload and meet deadlinesKnowledge of mediation and conciliation processesA collaborative approach combined with the confidence to work independently in a remote environmentTDS offers a plethora of benefits inclusive of:33 days holiday inc bank holidaysBUPA Private healthcareBUPA Wellbeing cash planPension SchemeAdditional day off for your birthdayPlus many more!If you have any questions or would like to find out more information, please feel free to contact me directly.TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society and our customers.