Administration and Operations Manager

Administration & Operations Manager | Not for Profit | Birmingham - Fully Office Based | Full Time, Permanent | up to £45,000Make a meaningful difference while driving operational excellence within a purpose-led charity .We are looking for an experienced Administration & Operations Manager to play a key role in ensuring the organisation operates effectively, sustainably and to the highest standards. Working closely with the CEO, you will oversee day-to-day operations across two main premises and community venues, leading administrative functions, improving systems and processes, and ensuring services remain accessible, efficient and focused on the needs of those who use them. This is an opportunity for someone who combines strong operational management with a genuine passion for making a positive difference.The RoleAs Administration & Operations Manager, you will take ownership of the organisation's operational infrastructure, ensuring people, processes and systems work together to support high-quality service delivery.Key responsibilities will include:Operational Leadership: Overseeing the day-to-day running of the organisation's premises and community venues, ensuring services operate smoothly and effectively.Team Management: Leading and developing the administration team, including recruitment and support for staff and volunteers, alongside line management of the HR Administrator.Service Delivery & Performance: Managing appointment systems, service utilisation, waiting times and payments, while monitoring KPIs, contractual targets and budgets.Process Improvement: Reviewing and streamlining administrative workflows, developing policies and procedures, and embedding consistent, effective ways of working across the organisation.Systems & Technology: Identifying opportunities to introduce new systems and technologies, improve data quality and reporting, and use information to drive operational decisions.Financial Administration: Overseeing day-to-day financial processes, including invoicing, payments, refunds, supplies and budget monitoring.Premises & Compliance: Ensuring premises are safe, fit for purpose and well maintained, with appropriate oversight of health and safety, fire safety, GDPR and organisational policies.HR & People Support: Ensuring recruitment, onboarding, contracts, payroll administration, absence management, DBS processes and employee wellbeing activities are managed effectively.Client Experience: Reviewing the end-to-end client journey, identifying barriers to access and improving the experience for individuals and families engaging with the organisation's services.Strategic Support: Working alongside the CEO and wider management team to support organisational planning, new service and contract implementation, resource allocation and continuous improvement.About YouWe are keen to hear from an experienced operations or administration professional who can balance strategic thinking with a hands-on approach to getting things done.You will ideally bring:A strong background in operational management, ideally within the charity, not-for-profit, healthcare, community or wider service-led sector.Significant administrative management experience, including overseeing teams, systems and complex operational processes.Experience monitoring performance, budgets, KPIs and service delivery against agreed targets.A proven ability to improve processes, implement systems and drive efficiencies across an organisation.Experience using data, reporting and management information to inform decisions and improve performance.An understanding of HR processes, compliance, health and safety and the importance of maintaining safe working environments.Strong leadership and stakeholder management skills, with the ability to build positive relationships across teams and functions.A proactive, organised and solutions-focused approach, with the confidence to identify improvements and see them through to implementation.A genuine commitment to inclusion, accessibility and improving outcomes for individuals and families.At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.