Administration Assistant/Reception

We are seeking a front desk administrative team member with strong communication and problem-solving skills to support the smooth day-to-day operations of our CPA firm.About Cycle CPAAt Cycle CPA, our primary focus is delivering top-notch accounting service to our clients. We strive to go above and beyond in meeting their needs and exceeding their expectations. Our dedication to excellence has earned us a reputation as a trusted partner in their financial success.📍 Campbell River, BC | Full-Time | In-OfficeLearn more about us at: www.cyclecpa.caWhat We OfferCompetitive compensation starting at $25/hour, with flexibility based on experience and qualificationsBonus program and banked time policyComprehensive health benefits packageFour weeks of paid vacationFull-time schedule (37.5 hours per week), Monday to FridayPermanent, in-office positionSupportive, collaborative team environmentAbout the RoleWe are seeking a highly organized and service-oriented Administration Assistant / Reception team member to support the day-to-day operations of our growing accounting firm.As the first point of contact for clients, you will play a key role in delivering an exceptional client experience while supporting administrative workflows throughout the firm. This position is ideal for someone who enjoys staying organized, solving problems, communicating with people, and helping a professional team operate efficiently.Key ResponsibilitiesWelcome clients and visitors in a professional and friendly mannerAnswer, screen, and direct incoming phone calls and emailsManage incoming and outgoing correspondence, electronic documents, and client communicationsSchedule appointments and coordinate calendarsMaintain accurate client records and electronic filing systemsAssist with document collection and follow-up requests to ensure files remain complete and on scheduleSupport client onboarding and administrative processes through client portals and e-signature platformsAssist with tax return e-filing and CRA authorization processesCommunicate with clients regarding outstanding information and provide timely updatesPerform data entry, document preparation, and general clerical supportCoordinate with accounting staff to ensure smooth communication and workflow completionIdentify opportunities to improve internal administrative processes and efficienciesMaintain a professional, organized, and welcoming office environmentQualificationsPrevious experience in an administrative, receptionist, office coordinator, or client service roleExcellent verbal and written communication skillsProfessional phone etiquette and customer service abilitiesStrong organizational skills with exceptional attention to detailAbility to prioritize tasks and manage multiple deadlines effectivelyProactive problem-solving mindset and willingness to take initiativeStrong computer skills, including Microsoft Outlook, Word, and ExcelComfortable learning and working with cloud-based software and digital toolsAbility to maintain confidentiality and professionalism at all timesHigh school diploma required; post-secondary education in business administration or a related field is considered an assetWho Will Succeed in This RoleThe ideal candidate is dependable, detail-oriented, and enjoys helping both clients and team members. You are naturally organized, comfortable with technology, and able to balance competing priorities in a fast-paced professional environment. Most importantly, you take pride in delivering excellent service and contributing to a positive team culture.Ready to Join Us?If you're looking for an opportunity to build a long-term career with a growing, modern accounting firm that values professionalism, teamwork, and exceptional client service, we'd love to hear from you.Apply today and become part of the Cycle CPA team.