Administration Customer Service

Company Description McGettigan’s is an international hospitality brand that began as a family pub in Dublin, Ireland in the 1960s and has grown into a global group with venues across the UAE, Ireland, the UK, Asia, and more. The brand is known for its modern Irish experience, combining distinctive décor, Irish and international cuisine, quality beverages, live entertainment, and major sporting events. McGettigan’s emphasizes excellent service and active engagement with guests, including through social media and other interactive channels. With over 300 team members and ongoing expansion, the company offers opportunities to grow a career in a dynamic, multicultural environment while showcasing Irish culture to a global audience.Role Description This UAE National (Emirati) role at McGettigan’s is a hybrid position based in Dubai, United Arab Emirates, with a mix of on-site duties at the venue and some work-from-home flexibility. The role focuses on supporting daily operations, ensuring guests receive welcoming, efficient, and professional service, and promoting the modern Irish hospitality experience. Typical responsibilities may include assisting with guest relations, coordinating reservations and inquiries, supporting events and promotions, and collaborating with colleagues across front-of-house and administrative functions. The team member will also help maintain brand standards, contribute to social media or community engagement initiatives, and provide input on ways to enhance guest satisfaction. The position involves working closely with management to uphold McGettigan’s values, support continuous improvement, and represent the brand positively within the local community.Qualifications UAE National (Emirati) with a strong interest in hospitality, customer service, and representing McGettigan’s brand values.Strong communication and interpersonal skills, with the ability to interact confidently and professionally with guests and colleagues.Organizational and time management abilities to handle multiple tasks, support events, and assist with daily operational needs.Comfort with basic technology tools, including email, office software, and social media platforms, to support coordination and guest engagement.Ability to work in a hybrid setup (on-site and from home) in Dubai, demonstrating reliability, flexibility, and teamwork.Prior experience in hospitality, F&B, retail, or customer-facing roles is an advantage but not required; a passion for learning and growth is essential.Proficiency in English; Arabic language skills are a plus for local guest engagement.Willingness to work shifts, weekends, or evenings as needed to support venue operations