Administrative Assistant

Are you an organised, caring and reliable administration professional who enjoys being part of a small team where your contribution genuinely matters?Hallettstone Memorials is looking for an Administration Assistant to join our close-knit team in Thomastown. This is more than a traditional administration role. Our customers are often making decisions during a difficult or emotional time, so we’re looking for someone who combines great organisational skills with empathy, patience and a genuinely caring approach to customer service.ABOUT THE ROLEAs our Administration Assistant, you’ll be an important point of contact for our customers while helping keep the day-to-day administration of the business running smoothly.Your responsibilities will include:Responding to telephone, email and in-person customer enquiriesProviding professional and compassionate customer servicePreparing and maintaining customer documentation and recordsAssisting with quotations, invoices, orders and general correspondenceProcessing and tracking customer ordersCoordinating appointments, installations and deliveriesLiaising with customers, suppliers, cemeteries and other service providersMaintaining accurate records and business informationAssisting with basic accounts and general office administrationProviding administrative support to the owners and wider teamABOUT YOUWe’re looking for someone who is:Warm, professional and comfortable communicating with people from all walks of lifeHighly organised with excellent attention to detailCalm, patient and empatheticConfident communicating by phone, email and in personAble to manage competing priorities and follow tasks through to completionComfortable using Microsoft Office, email and other business systemsReliable, accountable and willing to take initiativeAble to maintain confidentiality and use good judgementHappy working in a small-business environment where everyone helps each other when neededPrevious administration, reception or customer service experience would be highly regarded. Experience in the memorial, cemetery or funeral sector is welcome but not essential.WHY WORK FOR HALLETTSTONE MEMORIALSWe’re a small, close-knit business where you’ll work directly with the company owners and be a valued part of the day-to-day team.We offer:Above-award pay – we value the contribution our people make to the business.Permanent part-time or casual options – depending on the right person and arrangement.Approximately 24 hours per week – with flexibility around how those hours are structured by mutual agreement.Flexibility – this role may particularly suit someone looking to balance work with school-aged children or other commitments.A small, supportive team – you won’t be just another number. You’ll work closely with the owners and other team members and see the difference your contribution makes.Meaningful work – while this is an administration role, the work has a very human purpose. You’ll help make things a little easier for individuals and families navigating what can be a difficult time.WHAT MATTERS TO USAt Hallettstone Memorials, the way we treat people matters. Our customers and their families may be experiencing grief and loss. Sometimes exceptional customer service means simply listening, being patient and making things a little easier.If you’re a capable administrator who takes pride in doing things well and would value being part of a friendly, respectful and supportive small business, we’d love to hear from you.Apply through LinkedIn with your CV and a brief introduction telling us a little about yourself and why this role appeals to you.Note: Harvey Consulting recruits on behalf of Hallettstone MemorialsConfidential enquiries can be made to:Rachael Harvey at rachael@harveyconsulting.com.au or 0489 920 877