Administrative Assistant

Love Luxury is a fast-growing brand renowned for the resale of authentic, high-end designer handbags, jewellery, and timepieces. We cater to an elite clientele that values trust, discretion, and excellence.For over 15 years, Adam and Emily Abraham have built an extensive network of loyal clients who share a deep passion for luxury. As we continue to expand, we’re seeking passionate, driven, and ambitious individuals to join us on our mission - to build lasting trust in luxury by connecting people with authentic pieces, exceptional service, and timeless elegance.Love Luxury is looking for a highly organised Admin Assistant to support day-to-day operations across sales, logistics, website management, and after-sales. This role is essential to ensuring a seamless luxury experience for our clients and supporting the wider team.What you'll be doing:Process client orders and contact clients immediately for any missing invoicing or shipping detailsMaintain proactive follow-ups on live leads in coordination with Sales ExecutivesRespond to customer enquiries relating to orders, shipments, and documentationMonitor all DHL shipments daily, confirm collections and deliveries, and manage after-sales check-insLiaise with DHL to resolve delays, delivery issues, or missing parcelsReview courier performance and support negotiations on pricing and serviceReview website product listings daily for accuracy in pricing, descriptions, and imageryLog and prepare new watches for listing, requesting verification prior to uploadConduct competitor price checks and notify relevant team members of salesSupport authentication administration, including documentation, certificates, and record-keepingPrepare purchase agreements, invoices, and ensure all documents are correctly saved and filedSupport in-store sales during busy periodsAssist with end-of-day closing duties, paperwork reconciliation, and lead loggingWhat you'll bring:Highly organised with strong attention to detailConfident communicator with a professional mannerComfortable working in a fast-paced luxury environmentProactive, reliable, and able to manage multiple priorities