Administrative Coordinator

Axis Dental Lab is a dental laboratory with operations in Egypt and the UAE. We are hiring 2 Administrative Coordinators for our lab in 6th of October City, one per shift.Shifts (you pick one and stay on it, no rotation):Morning shift: 10:00 AM to 6:00 PMEvening shift: 5:00 PM to 1:00 AMThis is the role that keeps the lab organized. Every case that comes in from a clinic passes through you. You log it, you make sure the technicians have everything they need to start it, you track where it is in production, and you keep the dentist updated until it goes back out the door. When something is missing, a shade photo, a bite record, a detail on the prescription, you are the person who chases it down before it turns into a delayed case or a remake.Most of your day is spent between the lab system, WhatsApp, and the phone. It is a detail job in a fast environment: a wrong tooth number or a missed due date costs real money and a very unhappy dentist, so accuracy matters more than speed here.What you'll do:Receive and register every incoming case: clinic, dentist, patient reference, work type, shade, tooth numbers, due dateCheck that each case arrives complete, and chase the clinic for anything missing before it reaches the techniciansTrack cases through production and keep the status board accurate at all timesBe the daily point of contact for dentists and clinics on WhatsApp, phone, and emailConfirm delivery dates, flag delays early, and handle remake and adjustment requestsCoordinate pickups and deliveries with drivers and couriers, and prepare delivery notesIssue invoices per case and per clinic, keep account statements clean, and follow up on collectionsKeep daily records: cases in, cases out, cases pending, on-time delivery, remake rateCoordinate with our UAE side on shared cases and shipmentsHandle general office admin: incoming and outgoing log, supplies, filingWhat we're looking for:1 to 3 years in an administrative, coordination, or customer service roleVery organized and detail-oriented. You can hold dozens of live cases in a system without losing oneStrong Arabic, plus good written and spoken EnglishComfortable in Excel or Google Sheets, and quick to learn a lab or clinic management systemCalm and professional on the phone and on WhatsApp, including with a dentist who is unhappy about a delayAble to commit to one fixed shift, including the evening shift if that is the one you apply forLiving in or around 6th of October or Sheikh Zayed, so the commute works in both directionsNice to have:Experience in a dental lab, dental clinic, medical center, or pharmacyFamiliarity with dental terminology: crown, bridge, veneer, implant, shade guides, tooth numberingExperience coordinating with clients or colleagues outside EgyptExperience with invoicing and collectionsWhat we offer:Starting from 10,000 EGP per month, based on experienceA fixed shift, no rotationOn-site at our 6th of October lab, in front of Mall of ArabiaA growing lab with operations in Egypt and the UAE