Administrative Executive

Administrative ExecutiveLocation: Dubai, UAEPosition: Administrative ExecutiveEmployment Type: Full-timeAbout the CompanyA growing Dubai-based food and beverage business specialising in açaí bowls and healthy, fresh food products, serving both individual customers and corporate/B2B clients.We are looking for an organised, personable and commercially minded Administrative Executive to support the day-to-day administration of the business, with a particular focus on customer communication and B2C enquiries, alongside supporting B2B invoicing and administrative requirements.The RoleThe Administrative Executive will act as an important point of contact for customers, handling incoming enquiries and telephone calls professionally while ensuring customers receive a prompt and positive experience.The role will also provide administrative support to the B2B side of the business, including assisting with invoicing when required and maintaining accurate customer and administrative records.Key ResponsibilitiesHandle incoming B2C customer enquiries via telephone, email, WhatsApp and other communication channels.Answer and manage incoming phone calls in a professional and friendly manner.Respond promptly to customer questions regarding products, orders, deliveries and general enquiries.Coordinate with internal teams to resolve customer issues and ensure a high level of customer satisfaction.Record and maintain accurate customer information and enquiry details.Provide general administrative support to the business and management team.Support B2B invoicing when required, including preparing, checking and following up on invoices.Maintain accurate B2B customer records and documentation.Support basic reporting, data entry and administrative tasks.Follow up with customers and business clients where necessary.Help ensure the smooth day-to-day running of the administrative function.Candidate ProfileThe successful candidate will be:Highly organised with excellent attention to detail.Confident and professional when speaking with customers by telephone.Friendly, approachable and customer-focused.Comfortable handling multiple enquiries and priorities simultaneously.Strong in written and verbal English.Experienced in administration, customer service, sales support or a similar role.Comfortable using Microsoft Office/Google Workspace and basic invoicing systems.Reliable, proactive and able to work independently.Previous experience within F&B, retail, hospitality or a customer-facing environment would be advantageous.What We OfferThis is an excellent opportunity to join a growing Dubai-based F&B business in a varied role combining customer service, administration and B2B support.The successful candidate will have the opportunity to take ownership of the administrative function and become an important part of the continued growth of the business.