Admission Attendant- Guest Services

Scope of Work As an Admissions Attendant – Guest Services, you are one of the first smiles our guests see and an important part of creating an awesome day from the moment they arrive!Your role is all about making every guest feel welcome, informed and excited about their visit. Whether you are helping a family choose the right ticket, answering questions, solving a guest concern, selling an Annual Pass, welcoming a school group, hosting a birthday celebration or delivering a VIP tour, you will help create memorable experiences every step of the way.You will confidently handle cash, card, voucher and coupon transactions while providing accurate information about tickets, Annual Passes, birthday packages, promotions, attractions and everything happening across the resort.Above all, you will bring energy, enthusiasm and genuine hospitality to every guest interaction.Main Responsibilities – What You will Be DoingBe a friendly and welcoming point of contact for guests, providing information, directions and assistance throughout their visit.Help guests discover attractions, events, experiences, products and services that will make their day even more memorable.Work closely with Admissions, Attractions, Food & Beverage, Retail and other teams to deliver a seamless guest experience.Plan, coordinate and host birthday parties, VIP tours and private events, creating fun and memorable experiences.Liaise with parents and guardians to understand expectations and ensure celebrations run smoothly while following resort policies.Deliver personalized VIP tours based on guest preferences and requirements.Listen to guest feedback and concerns and work towards positive, timely solutions.Support ticketing, Guest Services, Lost & Found and other day-to-day operational activities.Process cash, foreign currency, credit/debit cards, vouchers, coupons and other approved payment methods accurately.Maintain accurate transaction records and complete daily reports as required.Support guests face-to-face, over the telephone and through email.Recommend and upsell Annual Passes, experiences, promotions and other resort products that suit our guests’ needs.Keep your knowledge of attractions, events, promotions, services and resort products up to date so you are always ready to help.Operate turnstiles and entry points while helping maintain a smooth and welcoming guest flow.Welcome and support school groups and other organized groups.Be flexible and ready to support different operational areas across the business when required.Play your part in achieving commercial goals by confidently promoting the fantastic products and experiences available across the resort.Health & Safety – Keeping the Fun SafeCreating amazing experiences starts with creating a safe environment.You are expected to take reasonable care of your own health and safety, as well as the safety of colleagues and guests who may be affected by your work.You will:Follow all reasonable health and safety instructions.Report hazards, unsafe situations or concerns promptly.Only use equipment you have been trained to operate.Never interfere with or misuse equipment or procedures provided for health and safety purposes.Help maintain a safe, clean and enjoyable environment for everyone.Qualifications, Experience & SkillsWhat We are Looking ForPreferably a high school graduate or equivalent.At least 1 year of cashier or similar customer-facing experience.Strong communication and interpersonal skills.Comfortable interacting with guests of all ages, especially children and families.Organized and able to juggle multiple priorities in a busy environment.A natural problem-solver who stays positive when faced with challenges.Energetic, creative and passionate about delivering great guest experiences.Your Guest Services SuperpowersConfident cash-handling and POS skills.Ability to recommend and upsell suitable products and experiences.Good spoken and written English.Additional languages, including Russian, are an advantage.Understanding of different currencies.Ability to remain focused and prioritize during busy periods.Friendly, approachable and outgoing personality.Strong customer-service and communication skills.Comfortable entertaining and engaging children, families and groups.Able to stay organized in a fast-paced environment.Positive, energetic and ready to get involved.Previous experience as a Cashier, Ticket Booth Representative or Customer Service Representative is an advantage.In Simple Terms…We are looking for someone who loves people, enjoys creating memorable moments, stays calm when things get busy and knows how to turn a simple guest interaction into an awesome experience.