After-Sales & Customer Support Executive – International Projects

Role SummaryThe After-Sales & Customer Support Executive will be responsible for managing post-sales customer engagement, OEM coordination, spare parts follow-ups, site visits, documentation, and payment coordination for the company's international project consultancy operations.The role ensures smooth after-sales execution, problem solving, client satisfaction, and long-term relationship management across domestic and international projects involving industrial equipment and plant solutionsKey ResponsibilitiesCustomer Communication & SupportAct as the point of contact for customers through calls, emails, and meetings for post-sales and service-related mattersAddress customer queries, service issues, and coordination requirements in a timely and professional mannerQuotations, Orders & DocumentationPrepare and manage quotations, proposals, and order confirmations in coordination with internal teams and overseas manufacturersMaintain accurate documentation of customer communications, quotations, spare part lists, service records, and order statusAfter-Sales & Service CoordinationCoordinate with manufacturers, service partners, and internal teams to ensure effective after-sales technical and service supportSupport resolution of post-installation, service, or operational issues related to supplied equipment or project deliverablesSite Visits & Project SupportVisit customer sites and manufacturers’ facilities (domestic and international) as required to support after-sales activities and coordinationAssist management in site-level coordination, service reviews, and follow-up discussionsPayment & Internal CoordinationCoordinate with customers and manufacturers for payment follow-ups related to after-sales services and suppliesLiaise with internal management for approvals, decisions, and escalation handlingReporting & SystemsPrepare MIS reports using MS Excel and other MS Office tools for management reviewUse AutoCAD or engineering tools, where required, to understand customer drawings and technical specificationsKey Skills & CompetenciesStrong verbal and written communication skills for client and OEM coordinationCustomer-centric mindset with strong problem-solving abilityProficiency in MS Office (Excel, Word, PowerPoint, Outlook)Ability to manage multiple stakeholders, tasks, and deadlines effectivelyHigh attention to detail, documentation discipline, and teamwork orientationExposure to AutoCAD or engineering drawings is an added advantageIndustry PreferenceExperience in Tube and pipe industry, manufacturing heavy machinery, industrial equipment, plant projects, or project-based organizations is preferred.