After Sales Field Service Manager (SFM)

KIA has a long history of making cars, for over 75 years, we have been putting people on the move. We have proudly delivered solutions that help people move from one location to another, connecting them with each other, and bridging physical and emotional distances between them. As you can see, movement has always been at the heart of our brand, and moving people at the core of our business, and it will remain like this in the future.Overview of the position:Responsible to improve dealer performance based on KMX guidelines to achieve Fixed operating targets and dealer profitability, implementing strategies, objectives, resources, and processes.Typical tasks:Monitoring and analysis of indicators defined by KMX.Responsible for defining and deploying processes and standards for the dealer network.Reception and handling of complaints and suggestions from customers.Implementation of projects to improve the service provided at the dealers.

Qualifications

Engineering’s, Administrative bachelor’s degree or similar | Desirable MBAAreas of experience: After-Sales, Service Operation, Automotive retailAdvanced ExcelYears of experience: +9Fluent EnglishKIA has a long history of making cars, for over 75 years, we have been putting people on the move. We have proudly delivered solutions that help people move from one location to another, connecting them with each other, and bridging physical and emotional distances between them. As you can see, movement has always been at the heart of our brand, and moving people at the core of our business, and it will remain like this in the future.Overview of the position:Responsible to improve dealer performance based on KMX guidelines to achieve Fixed operating targets and dealer profitability, implementing strategies, objectives, resources, and processes.Typical tasks:Monitoring and analysis of indicators defined by KMX.Responsible for defining and deploying processes and standards for the dealer network.Reception and handling of complaints and suggestions from customers.Implementation of projects to improve the service provided at the dealers.

Qualifications

Engineering’s, Administrative bachelor’s degree or similar | Desirable MBAAreas of experience: After-Sales, Service Operation, Automotive retailAdvanced ExcelYears of experience: +9Fluent EnglishKIA has a long history of making cars, for over 75 years, we have been putting people on the move. We have proudly delivered solutions that help people move from one location to another, connecting them with each other, and bridging physical and emotional distances between them. As you can see, movement has always been at the heart of our brand, and moving people at the core of our business, and it will remain like this in the future.Overview of the position:Responsible to improve dealer performance based on KMX guidelines to achieve Fixed operating targets and dealer profitability, implementing strategies, objectives, resources, and processes.Typical tasks:Monitoring and analysis of indicators defined by KMX.Responsible for defining and deploying processes and standards for the dealer network.Reception and handling of complaints and suggestions from customers.Implementation of projects to improve the service provided at the dealers.

Qualifications

Engineering’s, Administrative bachelor’s degree or similar | Desirable MBAAreas of experience: After-Sales, Service Operation, Automotive retailAdvanced ExcelYears of experience: +9Fluent EnglishPOSITION LOCATED IN GUADALAJARA (GLD)