After Sales Representative

BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 45,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.JOB TITLEAfter Sales Representative | Emirati Talent | MAF LifeStyle | Shared CostsROLE SUMMARYMaximize company sales growth and profitability by overseeing the daily routines, coaching, and developing associates to achieve better performanceROLE PROFILEHandle customer inquiries, requests, and complaints accurately and efficiently through various communication channels.Deliver exceptional customer service by meeting customer expectations and resolving issues within established service standards.Promote and maintain a positive customer experience in every interaction.Communicate customer concerns, operational issues, and product-related feedback to the Contact Center Supervisor or Manager.Support the achievement of e-commerce sales targets by identifying opportunities to promote products and services.Collaborate effectively with internal teams, including Distribution Centers and Merchandising, to ensure timely issue resolution.Participate actively in team meetings and contribute to continuous improvement initiatives within the Contact Center.Foster a culture of teamwork, professionalism, and customer-centricity while supporting colleagues and business objectives.REQUIREMENTSMinimum 1 year of relevant experience or Customer Care Experience.Strong verbal and written communication skills with the ability to handle customer interactions professionally across multiple channels.Proven ability to manage customer requests, complaints, and CRM cases within defined service level agreements (SLAs).Proven ability to manage customer requests, complaints, and CRM cases within defined service level agreements (SLAs).Proficiency in procurement and eSourcing tools such as SAP Ariba, Microsoft AX, Oracle, eRFx, and eAuctions.Strong organizational, problem-solving, and multitasking skills with the ability to prioritize workload in a fast-paced environment.WHAT WE OFFERAt Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!Work in a friendly environment, where everyone shares positive vibes and excited about our future.Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.