Aftermarket Sales and Service Coordinator

Build relationships. Solve problems. Keep industry moving.About UsSince 1942, Eriez has been a global leader in separation technologies, helping industries recover valuable resources, improve product purity and increase operational efficiency. For more than 60 years, Eriez Australia has proudly partnered with customers across mining, minerals processing, food, recycling, packaging and manufacturing, delivering innovative solutions backed by world-class engineering, technical expertise and customer service.With operations spanning six continents, we combine the strength of a global organisation with the agility and culture of a local business, giving our employees the opportunity to make a genuine impact while building rewarding long-term careers.What You Will Be DoingAre you someone who enjoys building relationships? You will become the trusted link between our customers, service engineers, sales team and operations, ensuring customers receive the right solution, the right parts and the right support, every time.As an Aftermarket Sales and Service Coordinator you will take ownership and anticipate customers needs from spare parts and service quotations through to warranty support, field service scheduling, order management and customer communication.You will be solving problems, coordinating priorities and helping some of Australia's largest industrial businesses keep their operations running.You will take ownership of the customer journey from enquiry through to delivery by:Being the trusted first point of contact for customers, providing outstanding support across spare parts, repairs, service, warranty and technical enquiriesCoordinate the end-to-end aftermarket sales process, from preparing quotations and processing orders through to service delivery and customer follow-upPartner with Sales, Service and Operations teams to ensure customer needs are met on time, every time, while building long-term customer relationshipsDrive operational excellence by maintaining accurate customer records, managing ERP systems, and continuously improving processes and customer experienceContribute to business growth by identifying aftermarket opportunities, supporting contract renewals, and helping deliver exceptional service that keeps customers coming backRequirementsYou are someone who enjoys making things happen. You thrive in fast-paced environments where organisation, communication and commercial thinking all come together.You will probably have experience in: Industrial aftermarket sales and customer support Service coordination and spare parts sales with maintenance coordination Technical customer service and internal sales support Equipment servicing within manufacturing, mining, industrial equipment, engineering or technical products Mechanical or engineering support What You Will BringExperience supporting industrial or technical customersStrong commercial awarenessExcellent organisational and time management skillsConfidence preparing quotations and managing customer ordersMechanical aptitude and curiosityAbility to build strong customer relationshipsERP experience (SAGE highly regarded)Excellent written and verbal communicationA proactive attitude and genuine ownership mentalityTO APPLY, please submit your resume together with a cover letter outlining: Your experience in aftermarket sales, customer service, internal sales or service coordination within a technical or industrial environment. An example of how you've delivered outstanding customer service or solved a complex customer problem. Your experience coordinating multiple priorities while maintaining accuracy and meeting deadlinesBenefitsAt Eriez, you will join a global leader known for innovation, reliability, and world-class engineering. We offer:A supportive, collaborative team cultureOpportunities for professional developmentDirect influence on aftermarket growth strategyExposure to leading technologies and key industry partnersA role with variety, challenge, and meaningful impact