Aftersales Compliance Specialist

Job Title: Aftersales Compliance Specialist (UK & EU) Salary: Up to 60K + Life Insurance + ECOS Scheme + Free Lunches Location: London – 5 days on site (with travel across the UK & EU expected) Start date: ASAP Visa Sponsorship Provided?: No Reports to: Head of Aftersales This role can be considered the linchpin of the aftersales department, ensuring commercial safety and compliance with all regulations (import / export, recalls, labelling etc.).

You will be the central figure ensuring the smooth running of the aftersales function with one of the UK’s own, homegrown automotive manufacturers. If you have a long history in aftersales, understanding both the operations and regulatory side of things, you would be a strong fit for this role. If you’re looking for a step up into a detail based, relationship and data-based role of critical commercial importance, this could be the next step for you! With the industry going through a lot of change at the minute, this client offers stability and longevity in an exciting world of rapid development and fast personal progression! Key Responsibilities Regulatory Compliance & Product Safety Track and ensure compliance with UK and EU product safety regulations, including UKCA, CE marking and General Product Safety requirements. Maintain accurate and up-to-date technical documentation such as technical files, risk assessments and declarations of conformity. Parts Compliance, Import & Supply Chain Oversight Oversee sourcing, import, labelling, storage and sale of spare parts, ensuring traceability, correct documentation and adherence to safety and quality standards. Fulfil importer obligations including conformity verification, correct marking, and provision of safety and instruction information. Recalls, Safety Defects & Service Campaigns Lead identification and investigation of safety defects and non-conformities. Plan and execute recalls and service campaigns, including regulatory notifications, root cause analysis, corrective actions and compliant customer communications. Consumer Rights, Warranty & Aftersales Compliance Ensure alignment with UK and EU consumer protection laws across warranties, returns, repairs and replacements. Maintain clear, fair and compliant policies while monitoring regulatory developments such as right to repair. Labelling, Marking & Conformity Assessment Ensure all products and parts meet marking, labelling and conformity assessment requirements, including correct use of certification routes and approved bodies. Stakeholder & Regulatory Engagement Act as the key point of contact for regulatory bodies, authorities and industry groups. Collaborate cross-functionally with internal teams including supply chain, quality, legal, engineering and service networks. Risk Management, Auditing & Reporting Maintain a compliance risk register and lead audits across parts, suppliers and processes. Track performance metrics such as recalls, complaints and defect rates, and provide regular reporting and recommendations to senior management. Training & Continuous Improvement Deliver compliance training to internal teams, dealers and suppliers. Monitor regulatory changes and drive updates to processes, policies and supplier requirements. Qualifications & Requirements Experience: 5-8+ years in automotive aftersales / parts / regulatory compliance / warranty / product safety or equivalent in OEM or major supplier, with experience in both UK & EU markets. Knowledge: Deep understanding of UK & EU regulatory system for product compliance (UKCA & CE marking, General Product Safety laws, recall & safety defect legislation, consumer protections, import / customs requirements, labelling/marking). Technical Acumen: Good technical understanding of automotive components / systems (mechanical, electrical/electronic), failure modes, quality control. Skills: Strong project management; excellent stakeholder engagement; strong analytical and risk assessment skills; ability to coordinate cross-functional teams; excellent written & verbal communication; attention to detail.

Qualifications

Degree in Engineering / Regulatory Affairs / Quality / Legal / similar, or equivalent experience. Certifications in product safety, compliance, or quality advantageous, but not required. Attributes: Proactive, decisive, able to work under pressure & tight deadlines; integrity, high standards; comfortable in multi-jurisdiction environment; willingness to travel across EU/UK.