Aftersales Manager

Job Description – Head – After SalesLocation: Dubai, UAEExperience: 14+ YearsIndustry: Automotive / Commercial Vehicles / TrucksFunction: After SalesRole OverviewWe are looking for an experienced Head – After Sales to lead the complete after-sales function for the commercial vehicle business in Dubai. The ideal candidate should have strong hands-on experience in HCV/trucks, with proven expertise across service operations, spare parts, parts management, workshop operations and customer support.The role will be responsible for building a strong after-sales ecosystem, improving customer satisfaction and vehicle uptime, driving parts and service revenue, and ensuring operational excellence across the network.Key ResponsibilitiesLead the overall After Sales function covering service, spare parts, parts sales and customer support for HCV/trucks.Develop and implement the after-sales strategy aligned with business and customer requirements.Manage workshops, service centres, field service and technical support operations.Drive vehicle uptime through effective preventive maintenance, breakdown support and timely service delivery.Develop and manage spare parts operations, including parts planning, procurement, inventory, pricing, availability and distribution.Monitor service and parts revenue, profitability, cost control and overall after-sales performance.Build and strengthen service and parts networks to improve market coverage and customer accessibility.Establish and monitor KPIs for workshop productivity, service turnaround time, first-time fix rate, parts fill rate, customer satisfaction and revenue.Work closely with sales, technical, warranty and operations teams to resolve customer and product-related issues.Drive warranty management, technical claims and service campaigns effectively.Develop service packages, AMC/maintenance contracts and other customer retention initiatives.Identify opportunities to increase parts penetration, service revenue and customer retention.Lead, coach and develop service managers, workshop teams, parts teams and technical personnel.Ensure adherence to OEM/service standards, safety requirements and operational processes.Analyse market feedback, competitor practices and customer requirements to continuously improve after-sales offerings.Maintain strong relationships with fleet owners, transporters, key customers and channel/service partners.Desired Candidate Profile14+ years of overall experience, with substantial experience in After Sales within the commercial vehicle/truck/HCV industry.Strong hands-on exposure to HCVs, trucks or heavy commercial vehicles is essential.Proven experience managing Service + Spares/Parts functions end-to-end.Strong understanding of workshop operations, diagnostics, maintenance, warranty and technical support.Experience in parts planning, inventory management, parts sales and service profitability.Strong commercial orientation with the ability to drive after-sales revenue and margins.Experience managing large teams and multi-location/service network operations.Strong customer-facing and stakeholder management skills, particularly with fleet owners and large commercial vehicle customers.Candidates with experience in OEMs, truck manufacturers, commercial vehicle dealerships or established automotive groups will be preferred.International/Middle East experience will be an added advantage.Strong analytical, leadership, negotiation and problem-solving capabilities.Ideal CandidateA senior After Sales leader from the HCV/Truck industry who has personally managed service, workshops, spares/parts, warranty and customer support, with a strong understanding of fleet customers and commercial vehicle operations.Ready to relocate to Dubai / UAE.