AGM Service
HYKON INDIA LIMITED · Kochi, Kerala, India
Tailor my CV for this job — freeRole detailsExperience:5–10 years in after-sales service in the power electronics or related industry,with at least 3 years leading a multi-location service teamRole:Owns the complete after-sales service function across all Hykon products —service quality, turnaround time, warranty cost and team productivity.Key responsibilitiesRun the service network: in-house engineers, technicians and authorized service partners across all territoriesSet and hold complaint turnaround time (TAT) and first-time-fix targets by product lineControl warranty cost: failure analysis, replacement approvals, recovery claims from suppliersPlan spares stock with stores so no call waits for parts and no slow-moving spares pileupFeed recurring field failures back to R&D, production and QC with root causeHire, train and review the service team on monthly KPIsPresent weekly and monthly service dashboards to managementRequirementsQualification:B.Tech / Diploma in Electrical, Electronics or EEEGeneral requirementsWillingness to travel across territoriesMalayalam and English; Tamil or Kannada is a plusPerformance reviewed monthly on role KPIs