AI Agent Delivery Manager

About the RoleWe are looking for an experienced AI Agent Delivery Manager to lead the delivery of enterprise AI solutions, including AI Agents, Voice AI, Agent Studio, Generative AI applications, and enterprise software platforms.The ideal candidate has strong experience managing end-to-end software implementation projects while also understanding modern AI technologies such as LLMs, RAG, AI Agents, speech technologies, and enterprise integrations.This role requires close collaboration with customers, sales, solution architects, and engineering teams to ensure successful delivery, customer satisfaction, and project profitability.Key ResponsibilitiesProject DeliveryLead end-to-end implementation of enterprise AI and software projects.Manage multiple customer projects simultaneously.Ensure projects are delivered on schedule, within scope, budget, and quality standards.Build and maintain detailed project plans, milestones, and risk registers.Coordinate internal engineering, product, infrastructure, and support teams.Drive customer acceptance, UAT, and production go-live.Customer ManagementAct as the primary delivery contact for enterprise customers.Conduct regular project governance meetings.Manage customer expectations throughout the project lifecycle.Handle escalations and resolve delivery issues proactively.Build long-term trusted relationships with customer stakeholders.AI Agent DeliveryLead delivery of:AI Voice AgentsAI Chat AgentsAI Agent StudioContact Center AI (AICC)Agentic AI workflowsKnowledge-based AI assistantsRAG-based enterprise solutionsMulti-agent orchestration solutionsCoordinate deployment of:LLM platformsSpeech-to-Text (ASR)Text-to-Speech (TTS)Prompt engineeringKnowledge base integrationAPI integrationsEnterprise authentication (SSO/LDAP/OAuth)Private Cloud / On-Premise deploymentTechnical DeliveryCoordinate delivery activities involving:API integrationCRM integrationCore Banking integrationContact Center integrationSIP/Voice platform integrationKubernetes / Docker deploymentLinux environmentsCloud deployment (Azure, AWS, OCI, Huawei Cloud)On-Premise deploymentSecurity and compliance requirementsTeam LeadershipLead project managers, implementation engineers, QA engineers, and solution consultants.Allocate delivery resources across projects.Coach and mentor delivery engineers.Build delivery best practices and standard operating procedures.Improve delivery efficiency and customer satisfaction.Risk & Quality ManagementIdentify project risks and mitigation plans.Manage change requests.Ensure delivery quality meets contractual commitments.Maintain project documentation and reporting.Required QualificationsEducationBachelor's degree in:Computer ScienceSoftware EngineeringInformation SystemsArtificial IntelligenceRelated Engineering disciplinesMaster's degree is a plus.Experience8+ years in enterprise software delivery.3+ years leading software implementation teams.Experience delivering AI or Generative AI projects.Experience with enterprise customers.Experience managing multiple concurrent projects.Experience in customer-facing delivery roles.Experience in banking, telecom, government, or large enterprise projects is highly preferred.Technical SkillsStrong understanding of:AILarge Language Models (LLMs)AI AgentsAgentic AIRAGPrompt EngineeringVector DatabasesKnowledge GraphsAI evaluationSoftwareREST APIsMicroservicesDockerKubernetesLinuxSQLAuthentication (OAuth, LDAP, SAML)CloudExperience with one or more:Microsoft AzureAWSOracle Cloud (OCI)Huawei CloudEnterprise SystemsExperience integrating with:CRMContact CenterERPCore Banking SystemsIdentity ManagementWorkflow PlatformsProject Management SkillsAgile / ScrumWaterfallRisk ManagementResource PlanningBudget ControlVendor ManagementStakeholder ManagementExecutive ReportingPMP, PRINCE2, Scrum Master, or equivalent certifications are preferred.Soft SkillsExcellent communication skillsStrong leadership abilityCustomer-first mindsetStrong ownership and accountabilityExcellent presentation skillsProblem-solving capabilityAbility to work under pressureCross-cultural collaboration experiencePreferred ExperienceCandidates with experience delivering one or more of the following will be highly preferred:AI Contact CenterVoice AIConversational AIBanking AI solutionsTelecom AI solutionsGovernment digital transformationGenerative AI platformsEnterprise AI deploymentOn-Premise AI deploymentMulti-country software deliveryLanguagesFluent English (Required)Arabic (Preferred)Chinese (Optional)Success Metrics (KPIs)On-time project deliveryCustomer Satisfaction (CSAT)Successful Production Go-LiveGross Margin AchievementDelivery QualityCustomer Renewal & Expansion SupportProject Documentation QualityTeam UtilizationZero Critical Production IssuesExecutive Stakeholder Satisfaction