AI & Digital Transformation Manager

Company Overview:Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 38 locations around the world. Our success is driven by talented teams who create flexible, best-in-class trip support solutions.Jetex provides exceptional private terminals (FBOs), aircraft fueling, ground handling, and global trip planning services to owners and operators of business jets for corporate, commercial, and personal air travel.With career opportunities spanning the entire aviation value chain, Jetex is committed to supporting employee development, learning, and professional growth.Job Purpose:The AI & Digital Transformation Manager will lead and execute Jetex’s Artificial Intelligence and digital transformation strategy across the organization.This role requires a hands-on AI professional who can identify business use cases, design and evaluate technical solutions, develop proof-of-concepts, and lead AI implementations through to production and measurable business impact.The position will work closely with business stakeholders and technology partners to translate operational requirements into scalable AI solutions that improve efficiency, guest experience, communication, and overall business performance.Job Duties & Accountabilities:Develop and manage the organization’s AI and digital transformation roadmap in alignment with corporate objectives.Identify and prioritise high-value AI use cases across Operations, Sales, Marketing, Guest Experience, Customer Service, and other business functions.Design, evaluate, and support the development of AI and LLM-powered solutions, including automation, intelligent communication systems, customer service applications, and personalisation platforms.Develop proof-of-concepts and support the transition of successful solutions into production.Translate business requirements into technical specifications, solution designs, project scopes, and implementation plans.Lead the evaluation, selection, onboarding, and management of AI vendors, consultants, and technology partners.Integrate AI solutions with existing enterprise systems, platforms, workflows, and business applications.Define project timelines, budgets, technical requirements, success metrics, and governance standards.Monitor project delivery, system performance, data quality, risks, security, and compliance requirements.Support AI model deployment, monitoring, optimisation, and continuous improvement.Drive adoption of AI technologies through stakeholder engagement, training, and capability-building programmes.Prepare technical evaluations, reports, presentations, and strategic recommendations for senior leadership.Qualifications & Requirements:Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.Minimum of 2 years of experience in AI product management and at least 5 years of experience in digital transformation, technology consulting, or a related field.Proven hands-on experience designing, building, and deploying AI and LLM-powered solutions into production.Practical experience with LLM applications, RAG architectures, prompt engineering, APIs, and vector databases.Hands-on experience with AI platforms such as OpenAI, Anthropic, Microsoft Azure AI, Google Vertex AI, or similar technologies.Experience with Python and AI development frameworks such as LangChain, LlamaIndex, or similar tools.Strong understanding of MLOps, model deployment, monitoring, data pipelines, and cloud-based AI architecture.Ability to independently evaluate technical solutions, develop proof-of-concepts, and lead projects from initial use case through production deployment.Experience integrating AI solutions with enterprise systems, workflows, CRM platforms, and business applications.Strong project and programme management capabilities, including scope, timelines, budgets, vendors, and success metrics.Strong business analysis, process improvement, and data-driven decision-making skills.Strong ownership, analytical thinking, adaptability, and a practical approach to delivering measurable business outcomes.