AI & Transformation Manager

Company Description MSCOMM is a fast-paced, full-service communications agency based in Athens, Greece, delivering strategy-driven solutions and targeted campaigns with long-term impact. Since 2004, the agency has focused on work that creates value, shapes conversations, and helps clients stay ahead in competitive markets. MSCOMM partners with national and multinational companies, public institutions, trade associations, and NGOs. The agency also brings a strong European perspective through long-term collaborations with key EU institutions.About the jobWe are looking for an AI & Transformation Manager with 4+ years of relevant experience to lead the transformation of the way we work through AI, automation, technology and process improvement.The AI & Transformation Manager will work cross-functionally across the organization to identify inefficiencies, redesign workflows and implement scalable AI and technology-enabled solutions.As an AI & Transformation Manager, you will be responsible for turning business challenges into practical transformation initiatives: from process mapping and opportunity identification to solution design, implementation and adoption. You will also explore how AI and emerging technologies can create new capabilities and services for our clients. A good fit for our team is someone who combines strong business understanding with technology orientation, is analytical and hands-on, and can take an initiative from idea to measurable business impact. Main responsibilities include:Business Transformation: Map and redesign workflows, identifying bottlenecks, repetitive tasks and opportunities for improvement.AI & Automation: Identify and implement high-impact AI, GenAI and automation use cases.Transformation Roadmap: Build and manage the company’s AI & Digital Transformation roadmap and prioritize initiatives based on impact, effort and scalability.Solution Implementation: Translate business needs into requirements and manage pilots and implementations with internal teams and external technology partners.AI Adoption: Drive adoption through workshops, training, guidelines and ongoing support.Data & Reporting: Improve data flows, management reporting, dashboards and internal knowledge management.Performance Measurement: Track productivity gains, adoption, time saved and ROI of transformation initiatives.Innovation & New Services: Identify opportunities to develop AI-enabled capabilities and services for clients. The successful CandidateMustHave4+ years of experience in Digital Transformation, Business Transformation, AI implementation, Consulting, Operations, Product Management or Business Analysis.Strong understanding of business processes and process improvement.Hands-on familiarity with AI, GenAI and automation tools.Ability to translate business needs into practical technology solutions.Experience managing cross-functional projects and external partners.Strong analytical, project management and problem-solving skills.High level of ownership and ability to work independently.Excellent communication and stakeholder management skills.Excellent oral and written communication skills in Greek and English. Good2haveExperience in a communications, advertising, digital or consulting agency.Familiarity with AI agents, LLMs, APIs and workflow automation tools.Experience with platforms such as Power Automate, Make, Zapier or n8n.Experience with CRM, ERP, BI, project management or reporting systems.Experience with change management and technology adoption.Understanding of the communications, marketing or media industry. BenefitsCompetitive salary and benefits, including private health insurance and monthly vouchers.Direct involvement in strategic transformation initiatives.Opportunity to work with and implement emerging AI technologies.Continuous professional development and training.High level of ownership and exposure to Management.Opportunity to develop new AI-enabled capabilities and services for clients.