AI Automation Specialist

AI Automation Specialist Why this role existsAI isn't a side project for us anymore — it's becoming part of how the company actually runs. We need someone who can take that from "interesting idea" to "live system that saves people time every day." That means building AI agents that actually work, wiring them into the tools our teams already use, and sticking around to make them better once they're live — not just launching and walking away.If you'd rather be shipping and tuning real systems than writing think-pieces about prompt engineering, keep reading. What you'll actually doBuild and run AI agents- Build, train, and configure AI Voice and Text Agents, and keep tuning them after launch based on how they actually perform- Design feedback loops — track where agents get it wrong, log failures, and use real conversation data to iterate on prompts and logic over time- Set up clear human-in-the-loop handoffs for the moments an agent should escalate rather than guess- Keep the knowledge bases and reference data our agents pull from accurate and up to dateAutomate the boring stuff, properly- Design AI-powered workflows and automations across Marketing, Media Buying, Sales, CRM, Customer Service, and Operations- Spot repetitive or clunky processes across the business and turn them into workflows that just run- Integrate everything cleanly with our CRM, WhatsApp, APIs, and webhooks**Keep things healthy, not just running**- Monitor agent and automation performance and catch issues before they become someone else's problem- Define and track real KPIs per agent or workflow (accuracy, resolution rate, cost per interaction, time saved — whatever actually matters for that use case)- Keep an eye on token/API cost across models and flag when something's routing inefficientlyStay ahead of the curve- Test new AI tools and platforms and give an honest read on whether they're worth adopting- Work directly with other teams to find and build practical AI use cases — not hypothetical ones- Document how everything works: workflows, prompts, integrations, and the "why" behind decisions, so it's not all in your head What you bring- 2–4 years hands-on experience in AI Operations, AI Automation, AI Agents, or something adjacent- A track record of actually building and optimizing AI agents and workflows, not just designing them on paper- Comfort with automation platforms like n8n, Make, Zapier, or similar- Solid grasp of APIs, webhooks, CRM integrations, and how automation fits together end to end- Real, practical experience with AI platforms — ChatGPT, Claude, Gemini, or similar- Strong analytical instincts and a genuine problem-solving streak- The ability to take a messy business process and see the AI-shaped solution inside it- Comfortable with data, Excel/Google Sheets, and basic process analysis- A degree in Computer Science, Information Systems, Engineering, Business Information Systems, or similarNice to have:- Basic Python or JavaScript- Experience with prompt versioning or A/B testing prompts- Familiarity with agent observability/logging tools (Langfuse, LangSmith, or even solid custom dashboards)- Some exposure to RAG or vector databasesShow us what you've builtWe want to see real projects, not slides. Ideally a mix of:- AI Voice or Text Agents- AI automation workflows- CRM / WhatsApp automation- API / webhook integrations- Marketing or media buying automation- Any other AI-powered business solution you're proud ofFor each one, walk us through: **Problem → Solution → Tools → Workflow → Result** — and give us at least one real number for the result (time saved, cost reduced, response time improved, whatever fits). "It worked well" isn't a result, "cut response time from 4 hours to 6 minutes" is. Who we're looking forSomeone who can take a business problem, figure out where AI actually helps, build it, plug it into our existing systems, ship it, and keep improving it after launch. Builder energy over theory, every time.Salary Range: $1,000 – $1,200/month, depending on experience, qualifications, and interview performance.Also you can send your CV to the following email address: hr@fana.sa