Air Freight Operations Lead (import and export)

Company Description Safe Hands Shipping Line is a licensed customs broker and freight forwarder based in Riyadh, Saudi Arabia, serving business customers importing and exporting by sea and air. The company specializes in FCL sea freight, urgent B2B air freight for high-value commercial cargo, customs clearance, warehousing, nationwide GPS-tracked distribution, and Importer of Record (IOR) services for foreign companies without a Saudi entity. Safe Hands Shipping Line is fully licensed and certified, including TGA Freight Forwarder Broker License 42/00008120, ISO 9001:2015 Quality Management, ISO 45001:2018 Occupational Health & Safety, and CR 1010908989. With a focus on accountability from port to final delivery, the company provides end-to-end logistics solutions designed to support growing businesses and complex supply chains.Role Description The Air Freight Operations Lead (Import and Export) is a full-time, on-site role based in the Riyadh Region. This role oversees day-to-day air freight operations for both import and export shipments, ensuring timely handling, documentation accuracy, and compliance with relevant regulations. Responsibilities include coordinating with airlines, ground handlers, and customers; preparing and reviewing air waybills and customs documentation; monitoring shipment status; and resolving operational issues. The role also involves optimizing workflows, maintaining service quality and safety standards, guiding junior team members, and collaborating closely with the customs clearance and warehousing teams to ensure efficient end-to-end cargo movement.QualificationsCandidates should possess strong air freight operations experience, including import and export handling, airline coordination, and knowledge of international shipping procedures.Candidates should possess skills in documentation managementMust have 3 years in air-freight operations at a forwarder or airline / GSA in KSA or the GCC, with letters from previous employers (dates + duties);a valid IATA DGR Acceptance certificate (Category 6 / function 7.3), or ready to sit it within 30 days;KSA airport experience: SAL terminals, FASAH, delivery orders, CargoGate;Arabic + English.IATA Cargo Introductory diploma;experience at an IATA-accredited agent (CASS settlements, e-AWB, Cargo iQ milestones);SABER / SFDA awareness for regulated goods.