Airfreight Customer Service Agent - 20k Signing Bonus

Be the go-to expert for time-critical shipments! Keep operations moving, support customers, and make every delivery count. Start your journey at OBP today. Get a 20k Signing Bonus! Apply now!Salary : 30,000 - 50,000Job SummaryHMO on Day 1Receive promising perks and rewardsExperience travel opportunitiesGet recognized for what you doAchieve work-life balanceImprove exponentially with enhanced learningResponsibilitiesCustomer Relation Key Outcomes:Answer & handle customer AOG requestsAdvise the customer on potential restrictions (Weather/Geo-Political/Trade Compliance/etc…)Find suitable solutions for customer requestsContribute to cost optimization while maintaining high levels of operational quality and customer satisfactionResolve operational issues promptlyAdhere to client-specific operational procedures (SOP)Negotiate with suppliersOperational Key Outcomes:Manage end-to-end AOG shipments, including spot quotations, customer coordination, and end-to-end shipment processingMonitor shipments proactively, manage deviations, and provide timely updates to ensure visibility across client’s systemsMaintain constant communication with all parties involvedManage dispute casesSupervise the activityRequirements3-4 years’ experience in airfreight, with strong exposure to international freight forwarding operations - both export and importExpert-level knowledge of international air transport regulations, including Incoterms, customs rules, and compliance requirementsFull mastery of the specificities of time-critical operations, particularly in AOG/Aerospace shipmentsProven managerial and coordination skills, with the ability to lead, guide, and support front-line AOG operationsStrong sense of responsibility, rigor, attention to details, and discipline in decision-making and issue resolutionStrong interpersonal skills and a team-oriented mindset, enabling effective coordination with internal teams and external stakeholdersHigh stress resistance, with the ability to remain effective in escalated and time-sensitive situationsBusiness-level English proficiency (spoken, written, and reading). Knowledge of additional languages is a plusExcellent written and verbal communication skills, suitable for client escalation managementStrong customer service orientation (internal and external), consistently projecting a positive and professional brand imageStrict adherence to procedures, service organization, schedules, break times, and holidaysConsistent compliance with company Quality, Hygiene, and Safety standardsHigh organizational capability, with demonstrated reactivity and proactivity in operational executionWorking knowledge of relevant computer and operational tools.Availability for 24/7/365 shift-based operations, including public holidays, in line with AOG service requirementsAmenable to work in Alabang site