Ambulatory Care Representative I

SummaryReceives, registers and confirms patient’s visit. Processes all paperwork and issues the appointment requested for the patients in one location.Essential Responsibilities and Duties1. Receives and greets patients, employees or visitors as they arrived in the clinic.2. Registers and confirms patient’s visit using computer system, and takes necessary action for patient’s check-in.3. Obtains necessary information, determines and directs the concerns of caller to appropriate areas.4. Receives walk-in patients and takes necessary action for them.5. Retrieves patient information from the system as necessary.6. Coordinates medication refill, appointments, and orders charts.7. Receives the appointment request from patient or through the Queue and confirm the appointment.8. Coordinates with other Hospital staff while booking appointment to make sure the patient’s appointments are close to each other, such as X-ray or endoscopy, etc.9. Answers patients’ and their families’ inquiries, provides any assistance and directs them to any other services they ask for, i.e, Pharmacy, Laboratory, Social Services, etc.10. Participates in the orientation of new employees as required.11. Follows all Hospital related Policies and Procedures.12. Participates in self and others' education, training and development, as applicable.13. Performs other related duties as assigned.EducationBachelor’s, or Associate Degree/Diploma in Hospital Administration, or other related discipline is required.Experience RequiredOne (1) year of related experience with Bachelor's, or three (3) years with Associate Degree/Diploma is required.